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Customer Friendly Knowledge Base

Confluence, Atlassian, Jira

Here are some quick tips on setting up a customer friendly knowledge base that is both informative and restricted from the public.

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Consultant's Toolbox: Headsets for Remote Work

Culture

Isos Technology is a great place to work. It is comprised of lots of awesome and passionate technologists. Part of that passion means we spend hours each day talking to customers, educating them on the entire [...]

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HR and Confluence: Sharing Internal Information

Confluence, Culture

When you work in the corporate world, you know that there are some things that are as predictable as the coming of the tides. It doesn't matter whether you work for a small company or a multinational corporation. One of[...]

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Are You Slackin' with Jira?

Atlassian, Jira, Slack

In the information age, if you acquire information faster than your competition, chances are you will be more successful. Ask your financial advisor or the coach of your favorite sports team. And the same rule applies[...]

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Reactive Support vs. Proactive Support

DevOps, Managed Services

In a perfect world we would be able to predict the future for everyone. But alas, we live in a reality where this is most definitely not the case. In the world of client support we have to anticipate the future needs[...]

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Working Remotely: WeWork vs Home Office

Culture

Debating whether to stay home in your pajamas while working away or driving to your closest WeWork? Working in your pajamas might sound awfully appealing (trust me, I've been there and done that), but there's something[...]

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Triggering a Script When a Custom Field Changes

Atlassian, Jira

At Isos we encounter many situations where either clients or we would like to trigger a custom action or script when a custom field changes. With no out-of-the-box Jira solution, we have have come up with some solid[...]

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Memorial Day

Culture

By JoJo Salazar

As we enjoy the BBQs and extra time off, let’s take a minute to reflect on what it is we are celebrating. All too often Memorial Day, Veteran’s Day, and the Fourth of July become intertwined with each[...]

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Honor Flight: The Honor is Mine

Culture

You know how Isos bloggers typically write about things like Kanban boards, Agile transformations, Slack migrations, and Jira workflows? I hate to break it to you, but I won’t be writing about any of those types of[...]

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Getting Things Done

Culture

Most of us struggle with time in one way or other. Some of us never seem to have time available, while others may have time available to them... but no plans on how to take advantage of it. There is no shortage of[...]

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Jira Project Permissions | Issue Level Security

Atlassian, Jira

Visibility of all issues within a Jira project can be limited to specific users and groups by assigning them to Project Roles and granting the Browse Projects permission to those roles. In order to restrict the[...]

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Morale - How to Build and Preserve It

Culture

By JoJo Salazar

How you treat others reflects on how they treat you. A company supports the team by providing the basic necessities and encouraging morale.

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Dangers of Deleting Custom Fields

Atlassian, Jira

Spring cleaning is all about "out with the old, in with the new". Hopefully your Jira Administrators are taking a look at your Jira instance and evaluating custom fields, workflows and schemes, both those in use and[...]

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JSD Comment Feedback without Transitions

Atlassian, Jira

Jira Service Desk allows for service desk agents to transition issues and manipulate whether the customer can view the status on issues. One missing piece agents face is the ability to provide the customer with feedback[...]

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Using Jupyter Notebooks to Access Jira

Atlassian, Jira

With Jira there are tons of ways to extract reporting data you need. From the project reports, to the built in dashboard functionality and all the way to addons like EasyBI, there are many paths to getting metrics you[...]

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Complex Auto-Assigning with Automation for Jira

Atlassian, Jira, Atlassian Add-Ons

As many of you know by now, the power that Apps bring to us who are always looking to automate and make better use of Jira is, well, powerful! In this blog I'd like to show you some really cool ways you can do[...]

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Keeping It Moving

Culture

I am going to be straight with you, I am old-school. I'm not into the latest and greatest that comes out of the world of technology. For example, I barely know what AirPods are. It's a safe bet that I won’t be[...]

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Load Balancer Extraordinaire

Technology, AWS, DevOps

During AWS implementations we've always used an Elastic Load Balancer (ELB) in the public subnets in order to route traffic to the application instances in the private subnet. NGINX lived on the application instances.[...]

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Automating Issue Security with Jira Misc Workflow Extension (JMWE)

Jira, Atlassian Add-Ons

Use Case:

The app Jira Misc Workflow Extensions allows you to enhance your workflows beyond the out of the box Jira features. One feature JMWE has available is the ability to set a field values based on a condition. For[...]

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Database Platform Changes

Atlassian, Database

Whether you like it or not, preferred database platforms within an organization will change over time.

David the DOT NET Dev really wanted Microsoft SQL Server in 2005 at a price tag of 1 million dollars a year, or Tom[...]

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Benefits of an Atlassian Solutions Partner Managing Your Private Cloud

Cloud, Atlassian, Jira, Atlassian Cloud, AWS, Managed Services

Moving from a Server into a Cloud environment like AWS, Azure or GCP is a very popular choice among customers. The flexibility of being able to scale up and down as necessary, not maintain servers, and moving Jira[...]

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What does HDI even stand for?

Atlassian, Jira, DevOps, Opsgenie

When asked to attend the 2019 HDI Conference in Orlando, my initial reaction was, "I don't even know what that is"

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When are Jira customization requests going to improve our products and services?

Atlassian, Jira

Many Jira administrators emphasize how valuable Jira is for process enforcement. But sometimes process isn't enforced because changing the process improves the product or service that we are delivering.

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My approach to determining right level of automation for each Teams Jira configurations

Atlassian, Jira

I’m frequently asked how I approach requests for automation configurations in Jira.

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Spring Cleaning with Botron's Integrity Check for Jira

Jira, Atlassian Add-Ons

With Winter coming to an end, things outside are starting to thaw and many more things are starting to bloom. The same can be said for our Jira instances! It's spring time and that means it's time to thaw out the issues[...]

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Migrating Atlassian Cloud from Bitbucket Server

Cloud, Atlassian, Jira, Atlassian Cloud

One of the most common calls we get from Atlassian customers is around their interest in migrating from physical servers to Atlassian Cloud. There are many benefits to a move like this, but complexities also exist.[...]

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Using JQL Queries within Groovy

Atlassian, Jira

Here at Isos Technology, implementing custom Groovy scripts for Jira is commonplace. Whether it be for cleanup, complex post functions in workflows, or scripted behaviors for fields, most Jira Admins become very[...]

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Getting to Know Me

Culture, Training

My name is Jared Householder, and my mom says I’m a handsome young man. I’m 19, a little over a semester’s worth of college behind me. I’ve started learning programming when I was about 8 years old, and I love it! I’ve[...]

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You do what?

Culture, Jira

When I got my first Jira admin position, my husband was confused.

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The Benefit of Confluence Page Versions

Confluence, Atlassian

The page version management system in Confluence provides several benefits to users.

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It All Started with a Blog

Atlassian, Culture, Jira

I found Isos through a blog way more interesting than this one. As an avid Atlassian enthusiast, I was immediately drawn to what Isos offered in the industry and their fascinating history of how they got here. After[...]

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Automating Issue Security with Automation for Jira

Atlassian, Jira

In the context of Issue Security, the Automation for Jira app/plugin/add-on provides three great benefits for Jira Administrators seeking to automate and streamline their processes, and empower Project Admins to manage[...]

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Community Leaders at Summit

Atlassian, Culture, Atlassian Summit

If you haven't heard about Atlassian's awesome online community, I encourage you to check out the Atlassian Community today! This year during the Atlassian Summit in Las Vegas, we anxiously clenched onto our bags[...]

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5 Advantages of Atlassian Server Over Cloud

Cloud, Atlassian, Jira, Atlassian Cloud

There are compelling arguments on both sides of the Atlassian Cloud vs. Server debate. It is important to look into some of the more granular requirements of each when deciding which deployment will best suit your[...]

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