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4 Tips for Effectively Working From Home

Remote Work

In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]

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Should Jira Software & Jira Service Desk Live in the Same Environment?

Atlassian, Jira, Jira Service Desk, ITSM

A question often posed to Isos Technology is, "Should my Jira Software and Jira Service Desk (JSD) applications live in the same environment? Or should they be kept separate?" When originally created, JSD was an app[...]

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What Happens to Jira in a Disaster?

Atlassian, Jira, Disaster Recovery

Do you know where your Jira is hosted? Does it live on that computer under your IT guy's desk? Is it in your company's data center? Is it hosted in a public cloud like Amazon Web Services (AWS)?

It's something many[...]

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June ITSM Webinar Series: Watch Today!

ITSM

Watch the replays of Isos Technology and StarCIO June webinar series! We hosted two ITSM-focused webinars you won't want to miss.

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3 Real-World Examples of Successful Jira Service Desk Implementations

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers,[...]

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Archive Projects in Jira Cloud in 4 Easy Steps

Atlassian, Jira, Atlassian Cloud

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

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How Trello Can Help Manage the Accounting Close

Atlassian, Atlassian Tools, Project Management, Trello

The accounting close can be an intense time for an accounting team. Daily operations need to continue while the team completes specialized tasks, frequently resulting in long work hours. Organization and[...]

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We Can't HALP Falling in Love with Atlassian's Newest Tool

Atlassian, Atlassian Tools, Apps, ITSM

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

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3 ITSM Trends We're Seeing

Atlassian, Jira Service Desk, ITSM

IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

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Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian, Jira Service Desk, ITSM

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

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From Chaos to Utopia - The Plan

Confluence, Atlassian, Atlassian Tools, Jira

If you recall when we started this journey, I mentioned we combined several Atlassian products. One of them was Confluence.

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Everything I Learned about Moving to Atlassian Cloud I Learned from Marie Kondo

Atlassian, Atlassian Tools, Jira, Atlassian Cloud

Introduction

If you're reading this blog post, you are most likely using the Data Center versions of one or more Atlassian tools. Many of you are probably happy right now working on your own servers...but beware,[...]

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Top 3 Atlassian Tools for Remote Teams

Confluence, Atlassian Tools, Culture, Trello, Jira Service Desk, ITSM

Here at Isos, we've gotten exceptionally good at working remotely. Long before it was a necessity, we honed our technology, processes, and culture to create a productive workforce. This was due, in some part, to our[...]

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The Importance of Customer Satisfaction (CSAT) in ITSM

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

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Enterprise Service Management is for Cool Kids

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

ITSM has been a hot topic for a few years. Here at Isos, we have spent a considerable amount of time thinking about, implementing, and writing about ITSM. Suffice it to say, we are excited about ITSM as we live and[...]

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How Atlassian Tools and Apps Can Amplify Your Work from Home Experience

Atlassian Tools, Jira, Bitbucket, Slack, Remote Work

With the world on lockdown, there's no question that many of us are working from home. But, I challenge you to take a look at your current work-from-home workflow. How has your company handled the transition? When I[...]

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