We recently co-hosted a webinar with StarCIO and Atlassian for Agile and DevOps leaders titled, "Improving DevOps Collaboration on Major Incident Resolution."
Isos Technology's 15th Anniversary: 5 Things We've Learned in 15 Years
As we close out the month of June, we also will bid farewell to the month in which we've celebrated the 15th anniversary of Isos, or our "month-a-versary," as we've been calling it. To think that it's been 15 years[...]
Read MoreCreate a Content Calendar in 10 Minutes with Trello
If you're one of the five people out there who have read my blogs (I kid...I kid...it may be more like 7), it's no secret that I'm a huge fan of Trello, Atlassian's incredible tool that gives you a user-friendly,[...]
Read MoreBest Practices for Offboarding Users in Jira and Confluence Cloud
Confluence, Cloud, Atlassian, Atlassian Tools, Jira, Atlassian Cloud
As Atlassian consultants, many organizations come to us for best practices and recommendations. One use case we often see is leveraging Jira to onboard and offboard users. Typically, this is led by the Human[...]
Read MoreA Truly Transformational ITSM Experience
Atlassian Tools, Jira, Software Solutions, Jira Service Desk, ITSM
In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]
Read MoreVerified Atlassian Government Partner, Yeah We Are!
News, Atlassian, Atlassian Tools, Public Sector
We have been working in the public sector for years. From being on the GSA Schedule 70, to partnering with other primes, we have had our hand in some very interesting Atlassian public sector projects. So when[...]
Read MoreKnow Before You Go: Considerations in Migrating to Atlassian Cloud
Cloud, Atlassian, Atlassian Tools, Remote Work
An overwhelming majority of new Atlassian customers are choosing Cloud—more than 90%! A recent survey by Atlassian shows that existing customers are migrating to Cloud more than ever before. In fact, 67% of existing[...]
Read MoreWhy Service Management is a Critical Piece of DevOps
Atlassian, Atlassian Tools, DevOps, Jira Service Desk, ITSM
Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:
Why Jira Service Desk Elevates IT Support for Remote Teams
Atlassian, Jira Service Desk, ITSM, Remote Work
Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]
Read MoreMeasuring CSAT with Jira Software
In previous blogs, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring that your ITSM processes are providing value to your customers and how to measure CSAT with Jira Service[...]
Read MoreWebinar Presentation and Recording Now Available! IT and Improving the Agile Service Desk in a Post-COVID World
Atlassian Tools, Jira Service Desk, ITSM
We recently co-hosted a webinar with StarCIO and Atlassian for CIO and IT leaders titled, "How IT Leaders Can Improve the Agile Service Desk in a Post-COVID World."
Webinar: Improving DevOps Collaboration on Major Incident Resolution and Problem Management
Watch the replay and get the presentation slides of the June 24, 2020 webinar presented by Isos Technology and StarCIO!
Atlassian Cloud Doesn't Mean Zero Administration - Keep It Clean
"Garbage in, garbage out" is often stated as a rule for many aspects of life: data quality, lifestyle choices around exercise and food, and yes - Jira instances.
Read MoreIsos 15th Anniversary: An Employee Perspective
A week or so ago, every employee at Isos received a thank you gift box, delivered by Priority Mail right to our doorsteps, in celebration of Isos Technology's 15th Anniversary.
Read MoreWhat Software Developers Need to Know: Kanban Boards in Jira
Development Process, Software Development, Atlassian, Atlassian Tools, Jira, Agile
Jira is great!!! We all know this. It's packed full of features for teams of all shapes and sizes. I could really go on and on about different views, tricks, apps, and out-of-the-box features that help me get my work[...]
Read MoreClosing the DevOps Lifecycle with Agile Service Management
Atlassian Tools, Agile, DevOps, Jira Service Desk, ITSM
By Isaac Sacolick, President | CIO | Author
Agile development teams that want to innovate and release features faster adopt DevOps practices to plan, deliver, and monitor applications. They automate[...]
Read MoreA Software Engineering Intern's Perspective on Remote Work
Atlassian Tools, Culture, Remote Work
Here at Isos, I serve as a Software Development Engineering Intern, which is really just a fancy title for "I write code until I'm confused, then I ask Google or my senior." But one of the many great things about[...]
Read MoreThe Year 2020 at Isos: Navigating the Highs, Lows, and Space: The Final Frontier
Atlassian, Culture, Atlassian Summit, Remote Work
When trying to conjure up a word to describe the year 2020 for Isos, the only one I seem to be able to come up with is discordant. We've experienced some incredible highs, which have been slightly marred by some[...]
Read MoreApp Spotlight of the Month: VisualScript for Jira
Atlassian, Atlassian Tools, Jira, Apps
Each month, we feature an Atlassian Marketplace app that we think is extremely useful and just...well...cool. This month is no exception. We'd like to introduce you to VisualScript for Jira, a fantastic app made by[...]
Read MoreIsos Technology’s 15th Anniversary: 15 Questions to Celebrate 15 Years of Serving the IT Industry
Technology, Atlassian, Atlassian Tools, Culture
The month of June marks Isos Technology’s 15th anniversary, and we couldn’t be prouder of where we came from, more grateful for where we are, or more excited about the future.
Read MoreNever Underestimate the Power of an Open Mind & Heart
Confession: I’m having a hard time finding the motivation to write a blog post on par with our content marketing strategy tonight. It’s a dandy of a strategy, don’t get me wrong. But let’s be real, it ain’t got the[...]
Read MoreDevOps Next Frontier: Improving ITSM by Transforming the CAB
Atlassian Tools, DevOps, Jira Service Desk, ITSM
By Isaac Sacolick, President | CIO | Author
Transformative IT leaders, including CIOs, CTOs, and CDOs, who want to challenge their own status quo and improve productivity, quality, and team happiness should perform[...]
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