There are any number of reasons an organization might choose to migrate to Atlassian Cloud. Perhaps a CTO or CIO has mandated moving all enterprise tools to the cloud. Or, perhaps mergers and acquisitions are[...]

Truth be told, I'm not much of a betting gal. Vegas, horse races, March madness—yeah, not my thing. Even if I were a betting gal, it's not likely that I'd bet on some obscure tidbits about this trusty ol' bucket of[...]

In the accounting and human resources offices here at Isos Technology, we use Confluence, Jira, Jira Service Desk, and Trello every day. In this post, I'll explain how our back office teams use these tools and how[...]

Atlassian Cloud has been growing quickly, and it's not difficult to understand why. Teams using Atlassian Cloud products have increased productivity and reduced administrative costs. Plus, now they can scale with[...]

In my last blog, I wrote about project archiving in Jira Cloud. I'd like to say that two things are still happening since my previous blog post:

1. I'm still quarantined to my home due to Covid-19 and...

2. I'm[...]

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

For years now, we've seen how powerful the Jira Service Desk (JSD) platform can be for teams that help support a company or customers. JSD can find a place as an internal Help Desk, IT Systems support, or fielding[...]

Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:

• A customer-facing support portal
• Service Level Agreement metrics
• Tracking approvals

However, a few[...]

As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]

In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]

Atlassian recently released Cloud Migration Assistants for Jira Server, as well as Confluence Server and Data Center. These tools, in their current state, are helpful in migrating simple instances of Jira and[...]

As most of you know by now, Atlassian considers themselves a Cloud-first organization... and rightly so! In the last 365 days, Atlassian has made the following major changes to their Cloud platform: 

Hopefully, after my last blog post, you've spent some time inquiring and thinking about what would happen if the server hosting your Atlassian applications were impacted by a disaster. Now, let's talk about how to[...]

The Accounting Standards Codification (ASC), promulgated by the Financial Accounting Standards Board (FASB), directs users to capitalize software development costs for development activities that result in new[...]

For most small businesses or companies that are just starting out, there are endless lists and to-do tasks. When the thought of task-tracking software comes to mind...actually, it doesn’t come to mind. This is where[...]

Chances are you are well aware that we have an important election coming up in November here in the U.S. With the constant reminders on social media, the abundant articles in the regular media, and the unfortunate[...]

I frequently talk to customers who are considering moving from an on-premise version of Jira--either Jira Server or Jira Data Center—to Jira Cloud. While functionally the applications are very similar, stakeholders[...]

If you have been using Groovy to trigger custom notifications in Jira, things are about to get a whole lot simpler. With Simple Issue Language, or SIL™ for short, what may have taken half a dozen lines of code to[...]