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4 Fantastic Features in Jira Service Desk

Atlassian Tools, Jira Service Desk

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

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What the Heck is a Trusted User? ...and Other User-y Things You'll Only Find on Jira Cloud

Jira, Atlassian Cloud

If you've ever added users to Jira Server or Data Center and somehow--whether due to a migration, a new team, or a new job--you find yourself needing to add/administer users in an Atlassian Cloud instance, there will[...]

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How to Apply the ITIL v4 Guiding Principles to Jira Service Desk Portal Design

Jira Service Desk, ITSM

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]

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Bam! How to Pull Assets from One Jira Project into Another One

Atlassian, Jira

I have to say that we have some incredibly talented solution engineers on the Isos Technology team. Their ability to think far outside the box and make the unimaginable a reality is something I see on almost a daily[...]

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Make Your Life Easier with These Confluence Cloud Basics

Confluence, Cloud, Atlassian Cloud

Confluence Cloud is a fantastic platform for documenting and organizing information while collaborating with your organization. The open structure of information really goes hand-in-hand with Atlassian's motto of[...]

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The Top 3 Atlassian Tools That Connect Remote Teams

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk, Remote Work

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

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Webinar Replay: Resilient IT Services for the New Normal Aug-19-2020

ITSM

 

If you missed our August 19, 2020 ITSM webinar, presented by Isos Technology and StarCIO, the replay is now available!

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5 Ways to Elevate IT Resiliency for the New Normal

Atlassian Tools, DevOps, ITSM, Remote Work

Guest Contributor:  Isaac Sacolick, President | CIO, StarCIO

If you can fully define what the new normal is and how long it will last, then you are one step ahead of many of the experts. What we can safely say is[...]

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Isos Technology Named to the Inc. 5000 List of Fastest-Growing Private Companies in the U.S.

 

We are thrilled to announce that, once again, Isos Technology has been recognized by the Inc. 5000 as one of the fastest-growing private companies in America! On August 12, Inc. Magazine unveiled its 2020 Inc. 5000[...]

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SonarCloud, My New Favorite App for Bitbucket Cloud!

Development Process, Software Development, Software Solutions, Atlassian Cloud, Bitbucket, Apps

In the past few weeks, our engineering team has added Bitbucket Cloud to our toolbelt. I wasn't personally involved in this process, but I was told that it was happening. Although my first thought was, "Hey, that's[...]

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All Your Questions about Remote Work Answered (by Someone with Years of Experience)

Atlassian Tools, Remote Work

Let’s face it...everything is disrupted right now. COVID-19 has turned our lives upside down. Every newscast brings anxiety. We all are missing our family and friends. Even my dog doesn’t understand why we are[...]

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Take ITSM Escalation to the Next Level with Jira Service Desk

Jira Service Desk, ITSM

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling high-priority incidents and requests will depend on the structure of that underlying process.[...]

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The Perks of Atlassian Cloud-Based Tools

Cloud, Atlassian, Atlassian Cloud

As we all know, there is a huge difference between ground-based (Server and Data Center) and cloud-based Atlassian tooling. Both have clear advantages and disadvantages, so making the decision on what's best for your[...]

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Be Collaborative, Be Connected, Be a Remote Team

Confluence, Atlassian, Atlassian Tools, Jira, Bitbucket, Remote Work

 

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

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5 Reasons We're Thrilled About Atlassian's Acquisition of Mindville

News, Atlassian Tools, Jira Service Desk, ITSM

 

Atlassian recently shared some exciting news! They announced the acquisition of Mindville, an asset and configuration management company founded in 2013. Mindville is based in Sweden and boasts over 1,700 customers[...]

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