Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

If you've ever added users to Jira Server or Data Center and somehow--whether due to a migration, a new team, or a new job--you find yourself needing to add/administer users in an Atlassian Cloud instance, there will[...]

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]

I have to say that we have some incredibly talented solution engineers on the Isos Technology team. Their ability to think far outside the box and make the unimaginable a reality is something I see on almost a daily[...]

Confluence Cloud is a fantastic platform for documenting and organizing information while collaborating with your organization. The open structure of information really goes hand-in-hand with Atlassian's motto of[...]

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

Guest Contributor:  Isaac Sacolick, President | CIO, StarCIO

If you can fully define what the new normal is and how long it will last, then you are one step ahead of many of the experts. What we can safely say is[...]

We are thrilled to announce that, once again, Isos Technology has been recognized by the Inc. 5000 as one of the fastest-growing private companies in America! On August 12, Inc. Magazine unveiled its 2020 Inc. 5000[...]

In the past few weeks, our engineering team has added Bitbucket Cloud to our toolbelt. I wasn't personally involved in this process, but I was told that it was happening. Although my first thought was, "Hey, that's[...]

Let’s face it...everything is disrupted right now. COVID-19 has turned our lives upside down. Every newscast brings anxiety. We all are missing our family and friends. Even my dog doesn’t understand why we are[...]

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling high-priority incidents and requests will depend on the structure of that underlying process.[...]

As we all know, there is a huge difference between ground-based (Server and Data Center) and cloud-based Atlassian tooling. Both have clear advantages and disadvantages, so making the decision on what's best for your[...]

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

Atlassian recently shared some exciting news! They announced the acquisition of Mindville, an asset and configuration management company founded in 2013. Mindville is based in Sweden and boasts over 1,700 customers[...]