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I'll Have the Trello, Gmail & Slack Combo (to Streamline Remote Work)

Culture, Slack, Trello, Apps, Remote Work

Throughout most of my time as an accountant, I have worked in a traditional office environment. Onsite network servers were stewards of accounting documentation and support. Accounting communications often happened[...]

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Webinar: How to Navigate Scaled Agile Using SAFe®, Jira Align & Marketplace Apps

Cloud, Atlassian Cloud

Registration is now open for our October 14th webinar, presented by Isos Technology and Atlassian!

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Four Common Atlassian Cloud Migration Obstacles and How to Overcome Them

Atlassian Cloud

Organizations making the journey from Atlassian Server or Data Center to Atlassian Cloud are bound to encounter obstacles, and for large enterprise organizations, those obstacles can be especially daunting. The good[...]

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Transparency is the Best Policy

Jira Service Desk, ITSM

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

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Webinar Replay: 10 Decisions to Make Before Migrating to Atlassian Cloud

Cloud, Atlassian Cloud

If you missed our September 23, 2020 webinar, presented by Isos Technology and StarCIO, the replay is now available!

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Simplify Incident Management with These 5 Atlassian Tools

Confluence, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Incident Management, Statuspage

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

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How Atlassian Is Putting Cloud Marketplace App Security First

Atlassian Cloud

We all know by now that Atlassian's goal is to move all customers to the cloud. It won't happen without trust and security. That's why Atlassian's Ecosystem Security team is working on programs that ensure[...]

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Jira Service Desk Cloud Pro Tip—Automatically Add New Approvers without Overwriting Existing Ones

Atlassian Cloud, Jira Service Desk

Having worked with ITSM teams all over the country, I've seen my fair share of Jira Service Desk's approval feature put to good use. Change control and access request approvals are very common, as well as purchases[...]

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A Simple Groovy Script for Bulk Disabling Custom Field Values in Jira

Atlassian, Software Solutions

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up repeatedly, for both my clients and myself as an admin, has been bulk disabling custom field values. Say you[...]

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Your One-Stop Guide to Incident Management Using Atlassian Tools

Atlassian Tools, Jira Service Desk, ITSM, Incident Management

 

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

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How to Minimize RPO & RTO in Jira During a Disaster

Atlassian, Disaster Recovery

In previous blog posts, we've discussed both the metrics to be mindful of during a catastrophic outage of an Atlassian application, and how to get started with snapshots of your applications in order to protect the[...]

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Fast Forward to Life After COVID-19: Will Tech Workforces Stay Remote?

Remote Work

 

 

The Covid-19 pandemic has changed the lives of just about everyone in the world, to some degree or another. At this point, there's no question about it. Aside from the effect on people's health and well-being,[...]

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Webinar: 10 Decisions to Make Before Migrating to Atlassian Cloud

Cloud, Atlassian Cloud

The recording and presentation slides of our September 23rd ITSM webinar, presented by Isos Technology and StarCIO are now available!

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#1 Decision to Make When Considering Atlassian Cloud: Time to Move?

Atlassian Cloud

It wasn’t that long ago that organizations evaluating Atlassian Cloud fell into the category of, “That looks promising, but it’s not mature enough for my organization right now.” And with that, thoughts of Cloud were[...]

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COVID-19 Has Accelerated the Pace of Digital Transformation—Atlassian Tools Can Help!

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

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What the Atlassian Cloud Price Increase Means for Your Organization

News, Atlassian Tools, Atlassian Cloud

Earlier today, Atlassian shared the news that it has increased its Cloud Standard licensing prices for existing customers. This will undoubtedly create some questions for our current and potential clients who either[...]

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3 Templates in Confluence Cloud That Will Save You Tons of Time

Confluence, Atlassian, Atlassian Cloud

How many times have you opened a new Confluence page and just stared at it? There's so much information to write down, and between formatting the page and writing all the words, it can all get very frustrating and[...]

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Automate Your Way to Visibility Controls with Extension for Jira Service Desk

Atlassian, Jira Service Desk, ITSM

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests, requirements, and use cases from our clients on a daily basis. Our job is to talk through solution options and recommend[...]

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