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Looking Ahead: More Jira Service Management Features Coming Soon!

News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management

Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.

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Migrating to Cloud? 7 Key Decisions to Make about Apps

Atlassian, Atlassian Tools, Atlassian Cloud

App migration is hands down one of the greatest drivers for complexity when moving from Server or Data Center to Atlassian Cloud. It is a critical step in the migration process and one that requires input and[...]

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Why Jira Service Management is the Smart Solution for Today's ITSM

News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]

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Contractors vs. Managed Services: What's the Best Option for Jira Administration?

Atlassian, Managed Services

When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

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The Many Uses of Power Scripts for Jira

Atlassian, Jira

Every team has a long list things they'd like to automate to make their Jira processes run more seamlessly, and Power Scripts, an Atlassian plugin developed by CPrime, can assist with that! Power Scripts uses Simple[...]

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The 411 on Atlassian's Latest Gem: Jira Service Management

News, Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management

Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management

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Join Isos Technology at Agile "Ari'Sofa" 2020!

News, Technology, Atlassian, Atlassian Tools, Agile, Jira Align, Digital Transformation

Isos Technology is, once again, a proud Platinum Sponsor of Agile Arizona 2020! Agile Arizona, or Agile "Ari'Sofa"—as this year's conference is hilariously called by the organizers—is a virtual event that brings[...]

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What IT Managers Need to Know About Jira Service Management

News, Cloud, Atlassian Tools, Jira, User Experience, Opsgenie, Jira Service Desk, Apps, ITSM, Jira Service Management

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.

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Why You Should Invest in Training Your Atlassian Teams

Atlassian Tools, Jira, Training

Why train your teams? I mean, it sounds like such a simple question when you just ask it like that, but we get this question all the time. Usually in the best way, but it’s a good question.

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Now Available: 4 New Atlassian Tools Training Courses

Atlassian Tools, Jira, Training, Jira Service Desk, Jira Service Management

Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]

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Your Burning Questions Answered: Jira Align, SAFe & Scaling Agile

Atlassian Tools, Agile, Jira Align

Isos recently hosted a webinar, Navigating Scaled Agile with SAFe®, Jira Align and Marketplace Apps, that was very well attended and chock-full of information about how to successfully scale Agile in companies of all[...]

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6 Ways to Run a Distributed Development Team Like a Well-Oiled Machine

Remote Work

A well-oiled scrum team should have daily scrum meetings with a clear sprint cycle tuned to a couple of weeks, but if your team isn't working that smoothly, there are some intermediate steps you can take to pull them[...]

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Jira Service Desk Automation For the Win!

Atlassian, Jira Service Desk

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]

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