Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]

When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management

Isos Technology is, once again, a proud Platinum Sponsor of Agile Arizona 2020! Agile Arizona, or Agile "Ari'Sofa"—as this year's conference is hilariously called by the organizers—is a virtual event that brings[...]

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.

Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]

Isos recently hosted a webinar, Navigating Scaled Agile with SAFe®, Jira Align and Marketplace Apps, that was very well attended and chock-full of information about how to successfully scale Agile in companies of all[...]

A well-oiled scrum team should have daily scrum meetings with a clear sprint cycle tuned to a couple of weeks, but if your team isn't working that smoothly, there are some intermediate steps you can take to pull them[...]

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]