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isos-insights

New Jira Service Management Guide!

Atlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management

New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.

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CBS Marketing Group Partners with Isos to Streamline Complex Project Management Processes

Case Studies, Atlassian, Atlassian Tools

New case study! CBS Marketing Group’s more than 150 team members had been using a proprietary, .NET-based system, aptly named Promotracker, to manage their promotional spot production lifecycle. Over time, workgroups[...]

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Atlassian Team '21 Insights, Part 6: Our Favorite Presentations

News, Atlassian Team '21

In the sixth and final installment of our ongoing series on Atlassian Team '21, Isos Technology gives its take on our favorite presentations from the conference. Check out our interview-style blog to learn all about[...]

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Jira Admin Tip #2: A Groovy Way to Email All Your Users

Atlassian, Atlassian Tools, Jira

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been to identify a way to contact a large group of users. We may[...]

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Watch the Webinar: 3 Agile & DevOps Best Practices for Success in Atlassian Cloud

Cloud, Agile, Atlassian Cloud, DevOps

The recording and presentation slides from our June 16th webinar, presented by StarCIO, Appfire, and Isos Technology, are now available!

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Jira Admin Tip #1: A Groovy Way to Find All Workflows Associated with an Issue Type

Jira

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been identifying which workflows are applied to a specific issue[...]

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Atlassian Team '21 Insights, Part 5: What Features Announcements Excited Us the Most?

News, Atlassian Team '21

In Part 5 of our ongoing series on Atlassian Team '21, Isos Technology gives its take on the announcements that were made at the conference. For this installment of our interview-style blog, let's talk about what[...]

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The Virtues of a Virtual Workforce: Sustaining Corporate Culture and Overcoming Challenges

Culture, Remote Work

You see it all the time – a blooming startup or company with a remarkable culture and the drive to be an industry leader, but then they fizzle out right when they reach their pinnacle. Think Blockbuster, Kodak, or[...]

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Is Jira Service Management Right For Your Company?

ITSM, Jira Service Management

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]

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Weld North Education Partners with Isos Technology to Merge Two Atlassian Instances within the Cloud

Case Studies, Atlassian, Atlassian Tools

New case study! Weld North Education initially had two distinct engineering teams working independently in separate Jira and Confluence Cloud instances. However, due to a restructuring of engineering resources, they[...]

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Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

ITSM, Jira Service Management

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to set up a knowledge base. It's not just good for the ITSM team--customers benefit, too! With a knowledge base,[...]

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Atlassian Team '21 Insights, Part 4: Jira Align, DevOps, Cloud, Forge, Data Center

News, Atlassian Team '21

In Part 4 of our ongoing series on Atlassian Team '21, Isos Technology gives its take on the announcements that were made at the conference. For this installment of our interview-style blog, let's cover Jira Align,[...]

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Enabling IT Transformation: Agile, DevOps, and ITSM Workflow Automations and Integrations

Agile, DevOps, ITSM

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Let’s take stock of where your organization is on its Agile, DevOps, SRE, and ITSM journeys.

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Atlassian Team '21 Insights, Part 3: Halp, ProForma, Insight, Chartio

News, Atlassian Team '21

In Part 3 of our ongoing series on Atlassian Team '21, Isos Technology gives its take on the announcements that were made at the conference. For this installment of our interview-style blog, let's cover Halp,[...]

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Digging into Atlassian’s Team '21 Open DevOps Announcement: What it Means for DevSecOps

News, Atlassian, DevOps, Atlassian Team '21

At its core, DevOps requires a cultural shift: development and operations teams must recognize their shared commitment to delivering quality software, and embrace transparency, communication, and collaboration.[...]

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Using 15Five Check-ins for Personal Awareness and Reflection

Culture

15Five is a human-centered performance management platform designed to create effective managers, highly engaged employees, and top-performing organizations. At Isos Technology, we use 15Five for various things like[...]

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