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How Jira Service Management Streamlines Service Delivery

Atlassian, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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Children's Miracle Network Hospitals Expedites Project Management Success with Isos Technology Managed Services

Case Studies, Atlassian, Atlassian Tools, Jira, Managed Services

New case study! Children’s Miracle Network Hospitals® raises funds for 170 children’s hospitals that support the health of 10 million kids each year across the U.S. and Canada.

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Establishing the Right Agile Success Metrics: Happiness, Adoption, and Value Delivered

Culture, Agile, DevOps, Project Management, Digital Transformation

An agile culture embraces continuous improvement, but the only way to be certain that your organization is improving is to determine up front what success should look like and measure progress toward those goals.[...]

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Know Before You Go: Considerations in Migrating to Atlassian Cloud

Cloud, Atlassian, Atlassian Tools, Remote Work

According to a recent survey, Atlassian customers are choosing Cloud more than ever before. More than 90% of new customers opt for the Cloud platform, while 67% of existing customers who currently deploy Server or[...]

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How to Become a Tech Hero by Extending ITSM to Enterprise Service Management

ITSM, Jira Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Are you using Jira Service Management (JSM) for IT service management (ITSM)? Or maybe IT uses another tool to manage service levels, incidents, requests,[...]

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How the Right Tools Can Transform Your Culture and Power Agile Adoption

Agile, Digital Transformation

As much as agile is a cultural change, it is one powered by tooling. An organization can adopt the right mindset and even begin to adopt the behaviors, but if their tooling isn’t configured to support those[...]

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Making Sense of the Dollars and Cents of Atlassian Managed Services

Managed Services

More organizations than ever are outsourcing business-critical IT processes like hosting, security, and application management to managed services providers. Statista was forecasting that the global managed services[...]

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Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

News, Atlassian, ITSM, Jira Service Management, Enterprise Service Management

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

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[New Whitepaper] Leading through Change: The C-Suite's Role in Enterprise Agile Transformation

Atlassian, Atlassian Tools, Agile

When the Agile Manifesto was introduced in 2001, its authors had a vision for a better way to develop software, one that prioritized people over processes. Since then, agile methodologies have been embraced around[...]

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Webinar: Best Practices For Transitioning to Atlassian's Enterprise Cloud

Atlassian Cloud

Register today for Atlassian's September 28th webinar, an informative session featuring panelists from both Atlassian and Isos Technology. Get actionable tips and tricks for successfully transitioning your Jira and[...]

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Service Level Objectives (SLOs): The Secret Sauce for Customer Happiness

DevOps, Site Reliability Engineering, SLO

Service Level Objectives (SLOs) are a great tool for driving customer value. They help companies find a balance between releasing new features and enhancements and maintaining site reliability, which are two of the[...]

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Webinar: 3 Ways IT Leaders are Doubling Down on Enterprise Service Management

Jira Service Management

Register today for our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems, CBS.

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Five Great Reasons to Work with an Atlassian Managed Services Provider

Atlassian, Managed Services

Atlassian tools are mission critical, but if you’re like many companies we work with, you might be able to get even more out of your investment in them with the help of an Atlassian Managed Services Provider (MSP).[...]

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How Jira Service Management Can Bring Efficiency to Any Type of Team

Jira Service Management

Enterprise Service Management is an extension of ITSM. Essentially, companies are recognizing just how valuable and knowledgeable ITSM teams are, and they're calling upon them as experts in managing service desks to[...]

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