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Atlassian Cloud Models…What are Your Options?

Atlassian Cloud


Ahoy, my most loyal blog readers! Your resident Atlassian nerd is back at it again. THIS TIME…. drum roll please….to discuss Atlassian Cloud deployment options.

Now, in my last blog you might have seen the special announcement for the Enterprise Cloud model (see here if you missed it). Today, I want to break down the different options within Atlassian Cloud. Let’s dig in!

There are a total of four different models for Atlassian Cloud, let’s list them below:

  • Free
  • Standard
  • Premium
  • Enterprise

Let’s break down the major characteristics of each model:


  • Less than 10 users (or 3 JSD agents)
  • No special frills, but still very useful
  • 2 GB of storage
  • Community support only
  • No Audit Logs
  • Permission restrictions
  • No anonymous access offered
  • Perfect for teams just starting out and getting familiar with Atlassian


  • 10+ users up to 5,000
  • Full Product functionality
  • Storage limitations (250 GB max)
  • 9x5 Standard Support
  • Audit logs
  • Automation for Jira built into application


  • Standard Jira capabilities
  • New product-level features
  • Financially backed 99.9% availability SLA
  • Unlimited storage
  • 24/7 Premium Support with 1 hour response times for critical issues
  • IP Allowlisting
  • Global automation rules
  • Project archiving (coming soon)
  • Advanced Roadmaps (coming soon)
  • Admin insight (coming soon)
  • Sandbox (coming soon)

Enterprise (Coming Soon)

  • Unlimited users
  • Cenralized user billing
  • Release tracks (control the rollout of upcoming cloud releases to end users)
  • Data Residency
  • Specialized security
  • Specialized governance
  • Data Privacy
  • 99.95% uptime SLA, financially backed with service level credits
  • 24/7 support with 30 min response times for critical issues with Atlassian’s senior support team
  • Integration ecosystem
  • Atlassian Access included
  • Enforced two-step verification
  • Audit logs
  • IP Allowlisting

As you can see, there is a natural progression of features as you mature in your usage of the Atlassian applications. So, the million, or thousand, dollar question--depending on how you look at it--is: Which model matches your teams’ needs best? Making this decision is something you can work on with a Solution Partner like Isos Technology. Who knows, Cloud might still fall a bit short of your needs, and you want to discuss other options. In that case, Atlassian Data Center products are another deployment option to consider. But, that’s for another blog! :wink:


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TAGS: Atlassian Cloud

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