We all hate price increases, but they're often delivered in the form of something we all love, sandwiches.

Yes, the ole Sandwich Technique: where unpleasant, negative news is delivered “sandwiched” between two[...]

Last year the HDI conference was held in Las Vegas... but this year we Phoenicians weren’t so lucky as to have a 45-minute flight. So we printed our Southwest A-list boarding passes and headed for Orlando. BTW, we love[...]

For those not familiar with the HDI Conference, HDI is the premier IT service and technical support conference in the ITSM industry. This year’s conference was hosted by Mandalay Bay Resort in Las Vegas. The Isos Team[...]

Well, another Atlassian Summit has come and gone. Summit 2014 had a slightly different feel than those before it. For one thing, this year's Summit was moved down the Bay and hosted in San Jose. Though San Jose is a[...]

We're settling back in after CS Week and preparing for a hot summer here in Arizona, where temperatures (and utility bills) are sure to soar. One thing that stood out at this year's event was the buzz around[...]

LISTEN UP...

That's what Atlassian did with Jira Service Desk... they shut up and listened to their customers. And the result was something completely different and new. Atlassian listened to their customers and learned[...]

This was my second time attending Atlassian’s Summit and I have to admit I was pretty excited! A chance to spend a full week in San Francisco, walking the streets and taking in the crazy scenes, and great restaurants. I[...]

Earlier this week, Atlassian released version 6 of their flagship product Jira (tracking and workflow management platform). They’re touting it as their biggest release ever. For those in the IT or project management[...]

Finding, hiring and retaining top talent in any industry can be tough. In the information technology industry this is especially true. The finding and hiring parts of this trio are where many companies focus 100% of[...]

During the fourth quarter of 2012, Robert Half released their annual salary guide, which I’m sure had many tech professionals smiling all the way through their morning stand up meetings. While tech salaries are already[...]