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michael_march
Kraig, a Business Development Representative for Isos, has a professional background as a program manager and project manager. He loves building relationships and helping people solve problems. In his position, he is able to do both and use emerging technologies to help solve those problems. He enjoys the outdoors, traveling, and spending time with his wife and 4 kids. Together they love to learn and play new games! Something interesting about Kraig is that he spent 20 years in Washington State before moving to Arizona. His family has now lived there for the past 13 years. They love it and don't plan on leaving!

The Top 3 Atlassian Tools That Connect Remote Teams

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk, Remote Work

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

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Dealing with Client Escalations

DevOps, Managed Services

In the world of managed services we deal with a variety of client scenarios/situations. In some cases, the client may get "heated" and we have to do our best to mitigate and manage the situations to a favorable outcome.[...]

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Reactive Support vs. Proactive Support

DevOps, Managed Services

In a perfect world we would be able to predict the future for everyone. But alas, we live in a reality where this is most definitely not the case. In the world of client support we have to anticipate the future needs[...]

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Work Smarter Not Harder

Atlassian, Jira

We've all been in meetings where we've heard the adages, "we're not trying to reinvent the... wheel... lightbulb... sliced bread" or anything else of historical significance. There is some truth to these old words that[...]

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The Right Communication is Key

Culture, Managed Services

Technology is amazing! It allows us as human beings to do so many things and to stay connected like no other age in the history of the world. Social media and other modes of communication allow us to know what someone[...]

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