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Dealing with Client Escalations

DevOps, Managed Services

In the world of managed services we deal with a variety of client scenarios/situations. In some cases, the client may get "heated" and we have to do our best to mitigate and manage the situations to a favorable outcome.[...]

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Reactive Support vs. Proactive Support

DevOps, Managed Services

In a perfect world we would be able to predict the future for everyone. But alas, we live in a reality where this is most definitely not the case. In the world of client support we have to anticipate the future needs[...]

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Work Smarter Not Harder

Atlassian, Jira

We've all been in meetings where we've heard the adages, "we're not trying to reinvent the... wheel... lightbulb... sliced bread" or anything else of historical significance. There is some truth to these old words that[...]

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The Right Communication is Key

Culture, Managed Services

Technology is amazing! It allows us as human beings to do so many things and to stay connected like no other age in the history of the world. Social media and other modes of communication allow us to know what someone[...]

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