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I'm an Atlassian Consultant and an Atlassian Certified Trainer at Isos because I love how Atlassian powers collaboration. I help organizations share, cooperate and collaborate in alignment with the organization's mission. That's a fancy way of saying I make this real by concentrating on the community dynamic required to make that mission happen. I especially enjoy working with product development teams, helping find the right balance between the people that use new systems, and the machines that we use to build the new system. I was raised an Army brat and love living in Phoenix Arizona. I'm married and have one child. I completely love sweeping generalizations.

Service Level Objectives (SLOs): The Secret Sauce for Customer Happiness

DevOps, Site Reliability Engineering, SLO

Service Level Objectives (SLOs) are a great tool for driving customer value. They help companies find a balance between releasing new features and enhancements and maintaining site reliability, which are two of the[...]

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Jira Workflow Resolutions: Resolved, Closed, or Done?

Software Development, Jira

I frequently get asked: What’s the difference between resolved and complete? Why do I have more than one version of “Done”?

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Atlassian Companion Makes it Easy to Edit Files in Confluence

Confluence, Atlassian Tools

Many of my clients use Confluence as a file-sharing tool, which is really easy when you use the File List blueprint.

Did you know that Confluence will keep track of each version of your file? All you have to do is[...]

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Why You Should Invest in Training Your Atlassian Teams

Atlassian Tools, Jira, Training

Why train your teams? I mean, it sounds like such a simple question when you just ask it like that, but we get this question all the time. Usually in the best way, but it’s a good question.

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Attention Stakeholders! What an Atlassian Cloud Migration Might Mean for You

Atlassian, Jira, Atlassian Cloud

I frequently talk to customers who are considering moving from an on-premise version of Jira--either Jira Server or Jira Data Center—to Jira Cloud. While functionally the applications are very similar, stakeholders[...]

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The Three Jira Teams you Meet in Every Organization that are Using Jira Effectively

Atlassian, Jira, User Experience

Atlassian tools are extremely popular. Jira, the subject of this article, in particular is an invaluable way for teams to organize their work, collaborate on how to get it done and to track it to completion.

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What is Confluence and Being Confluencial?

Confluence, Atlassian

When I talk to people about Atlassian, they frequently start asking me questions about Jira. I certainly enjoy this and love talking about Jira at length, but I always secretly hope they will ask me about Confluence. My[...]

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When are Jira customization requests going to improve our products and services?

Atlassian, Jira

Many Jira administrators emphasize how valuable Jira is for process enforcement. But sometimes process isn't enforced because changing the process improves the product or service that we are delivering.

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My approach to determining right level of automation for each Teams Jira configurations

Atlassian, Jira

I’m frequently asked how I approach requests for automation configurations in Jira.

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Glass Hammer Podcast - Episode 2, Part 1

Culture, Software Solutions, Agile

Isos Technology is proud to bring you the first part of the second episode of the Glass Hammer podcast.

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