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michael_march
As a member of the Isos Technology Managed Services, Marielenna “Mary” Ramirez is one of the primary problem solvers for long term Atlassian clients. She brings strong Atlassian and technical skills along with extensive help desk experience to our clients’ aid. Possessing both the Jira Project Administration and the Jira Service Desk certification, Mary is often seen sharing her knowledge through the Atlassian Community. When not helping clients, Mary is traveling and trying out new restaurants.

Clear Out Clutter and Improve Search Results by Archiving Pages in Confluence Cloud

Confluence, Cloud, Atlassian Cloud

In my last blog, I wrote about project archiving in Jira Cloud. I'd like to say that two things are still happening since my previous blog post:

1. I'm still quarantined to my home due to Covid-19 and...

2. I'm[...]

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Best Practices for Offboarding Users in Jira and Confluence Cloud

Confluence, Cloud, Atlassian, Atlassian Tools, Jira, Atlassian Cloud

As Atlassian consultants, many organizations come to us for best practices and recommendations. One use case we often see is leveraging Jira to onboard and offboard users. Typically, this is led by the Human[...]

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Archive Projects in Jira Cloud in 4 Easy Steps

Atlassian, Jira, Atlassian Cloud

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

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Jira Guild: Why They Matter

Atlassian, Jira

One piece of advice I give to organizations using Atlassian products is to have a Jira Guild in place.

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A Co-Workers Love Language

Culture

I hope the title didn't freak you out! It's based on the book series "The Five Love Languages" by Gary Chapman. If you've never read it before, I highly encourage it. The book explains how all humans are different in[...]

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Using Trello to Track Career Goals

Atlassian, Trello

Early on in my career I learned that the intention of writing down your goals serves great purpose. I've followed this practice for some years now, and I swear by it. I find this to be my biggest piece of advice for[...]

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Back to School with Isos

Technology, Culture

Many years ago Isos Technology took the Pledge 1% along with Atlassian, pledge to divert 1% of equity, 1% of product, 1% of profit, and 1% of employee time to charitable causes. With the new school year around the[...]

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Enhancing the Help Text in Jira Service Desk (JSD)

Atlassian, Jira

Jira Service Desk allows project administrators to customize the customer portal to include branding, adding custom icons and inputting descriptions for request types.

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Github Integration with Jira

Atlassian, Jira

Use Case: I'm unable to see the development sidebar on my Jira issues.

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People, Practices and Culture at Summit

Confluence, Atlassian, Culture, Atlassian Summit, Trello

This year I had the pleasure of attending the Atlassian Summit in Las Vegas. There were many tracks and topics available. I made sure to mark the most interesting talks on my handy dandy Atlassian Events App. One track[...]

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