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michael_march
As a member of the Isos Technology Managed Services, Marielenna “Mary” Ramirez is one of the primary problem solvers for long term Atlassian clients. She brings strong Atlassian and technical skills along with extensive help desk experience to our clients’ aid. Possessing both the Jira Project Administration and the Jira Service Desk certification, Mary is often seen sharing her knowledge through the Atlassian Community. When not helping clients, Mary is traveling and trying out new restaurants.

Working in Slack? Halp May be the Ticketing Solution for You!

Atlassian, Jira Service Desk

As a Platinum and Enterprise Solution Partner, we are consistently helping companies use Atlassian tools across a variety of business functions. I've personally helped implement these tools for teams ranging from IT[...]

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COVID-19 Has Accelerated the Pace of Digital Transformation—Atlassian Tools Can Help!

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

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3 Templates in Confluence Cloud That Will Save You Tons of Time

Confluence, Atlassian, Atlassian Cloud

How many times have you opened a new Confluence page and just stared at it? There's so much information to write down, and between formatting the page and writing all the words, it can all get very frustrating and[...]

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Clear Out Clutter and Improve Search Results by Archiving Pages in Confluence Cloud

Confluence, Cloud, Atlassian Cloud

In my last blog, I wrote about project archiving in Jira Cloud. I'd like to say that two things are still happening since my previous blog post:

1. I'm still quarantined to my home due to Covid-19 and...

2. I'm[...]

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Best Practices for Offboarding Users in Jira and Confluence Cloud

Confluence, Cloud, Atlassian, Atlassian Tools, Jira, Atlassian Cloud

As Atlassian consultants, many organizations come to us for best practices and recommendations. One use case we often see is leveraging Jira to onboard and offboard users. Typically, this is led by the Human[...]

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Archive Projects in Jira Cloud in 4 Easy Steps

Atlassian, Jira, Atlassian Cloud

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

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Jira Guild: Why They Matter

Atlassian, Jira

One piece of advice I give to organizations using Atlassian products is to have a Jira Guild in place.

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A Co-Workers Love Language

Culture

I hope the title didn't freak you out! It's based on the book series "The Five Love Languages" by Gary Chapman. If you've never read it before, I highly encourage it. The book explains how all humans are different in[...]

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Using Trello to Track Career Goals

Atlassian, Trello

Early on in my career I learned that the intention of writing down your goals serves great purpose. I've followed this practice for some years now, and I swear by it. I find this to be my biggest piece of advice for[...]

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Back to School with Isos

Technology, Culture

Many years ago Isos Technology took the Pledge 1% along with Atlassian, pledge to divert 1% of equity, 1% of product, 1% of profit, and 1% of employee time to charitable causes. With the new school year around the[...]

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