I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

One piece of advice I give to organizations using Atlassian products is to have a Jira Guild in place.

I hope the title didn't freak you out! It's based on the book series "The Five Love Languages" by Gary Chapman. If you've never read it before, I highly encourage it. The book explains how all humans are different in[...]

Early on in my career I learned that the intention of writing down your goals serves great purpose. I've followed this practice for some years now, and I swear by it. I find this to be my biggest piece of advice for[...]

Many years ago Isos Technology took the Pledge 1% along with Atlassian, pledge to divert 1% of equity, 1% of product, 1% of profit, and 1% of employee time to charitable causes. With the new school year around the[...]

Jira Service Desk allows project administrators to customize the customer portal to include branding, adding custom icons and inputting descriptions for request types.

Use Case: I'm unable to see the development sidebar on my Jira issues.

This year I had the pleasure of attending the Atlassian Summit in Las Vegas. There were many tracks and topics available. I made sure to mark the most interesting talks on my handy dandy Atlassian Events App. One track[...]

Here are some quick tips on setting up a customer friendly knowledge base that is both informative and restricted from the public.

Spring cleaning is all about "out with the old, in with the new". Hopefully your Jira Administrators are taking a look at your Jira instance and evaluating custom fields, workflows and schemes, both those in use and[...]