As a member of the Isos Technology Managed Services, Marielenna “Mary” Ramirez is one of the primary problem solvers for long term Atlassian clients. She brings strong Atlassian and technical skills along with extensive help desk experience to our clients’ aid. Possessing both the Jira Project Administration and the Jira Service Desk certification, Mary is often seen sharing her knowledge through the Atlassian Community. When not helping clients, Mary is traveling and trying out new restaurants.
This year I had the pleasure of attending the Atlassian Summit in Las Vegas. There were many tracks and topics available. I made sure to mark the most interesting talks on my handy dandy Atlassian Events App. One track[...]
Spring cleaning is all about "out with the old, in with the new". Hopefully your Jira Administrators are taking a look at your Jira instance and evaluating custom fields, workflows and schemes, both those in use and[...]
Jira Service Desk allows for service desk agents to transition issues and manipulate whether the customer can view the status on issues. One missing piece agents face is the ability to provide the customer with feedback[...]
The app Jira Misc Workflow Extensions allows you to enhance your workflows beyond the out of the box Jira features. One feature JMWE has available is the ability to set a field values based on a condition. For[...]
If you haven't heard about Atlassian's awesome online community, I encourage you to check out the Atlassian Community today! This year during the Atlassian Summit in Las Vegas, we anxiously clenched onto our bags[...]
Jira Service Desk serves as the hub for all of your customers request. Once a customer submits a request, they imagine magical technical fairies in the background resolving their problems. While this may be true for[...]