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michael_march
As one of the early Functional Leads at Isos Technology, Trevan Householder has helped blaze the path in providing expert consulting on process automation with the Atlassian toolset and Jira / Confluence implementation, with specialization in Jira Service Desk implementation and coaching. As a long time Atlassian tool user with experience in a wide range of environments, configurations, and team dynamics, Trevan Householder is able to give expert advice based on client objectives and resources - whether the client has a multi-billion-dollar enterprise, a startup, or lands somewhere in between. He is particularly sensitive to the special needs clients have when adapting Jira and Jira Service desk to increase productivity and simplify Agile processes. This practical experience, combined with the functionality and history of the Atlassian tools, provides the foundation for Trevan’s role as a Functional Lead at Isos Technology. When not shepherding clients down their Atlassian road, Trevan can be found experiencing adventures on his touring bicycle in various locations around the globe, volunteering with the Boy Scouts, or in his alter ego as a super-hero to his family.

JSD Cloud ProTip: Append Custom Field Value to Summary

Cloud, Atlassian, Jira, Jira Service Desk, ITSM

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request.  Agents want the Employee Name appended to the end of the Summary[...]

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Hamlet on the Death of Email Intake

Atlassian, Jira

To be, or not to be, that is the question:Whether 'tis nobler in the mind to sufferThe pains of heartlessly initiated help solicitations by emailWhich cause relentless conversations tween agent and reporter'Cause of[...]

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How to Disable the Jira Create Button for a Jira Service Desk Project

Atlassian, Jira, Portal

Question: Now that we are rolling out a Service desk customer portal, can we prevent everyone from creating issues using the Create button on the back end?

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Automation for Jira: Smart Values in JQL for Advanced Filtering

Atlassian, Jira

Need some Advanced JQL for not counting time over a weekend?  Keep reading...

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One Risk in Performing Direct DB manipulation in Confluence

Confluence, Atlassian, Database

When considering whether to manipulate the Confluence database directly without using the API or the GUI, you should be aware of the following risk and how it can be mitigated.

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Automating Issue Security with Automation for Jira

Atlassian, Jira

In the context of Issue Security, the Automation for Jira app/plugin/add-on provides three great benefits for Jira Administrators seeking to automate and streamline their processes, and empower Project Admins to manage[...]

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Automation for Jira - Report: 'Email Handled within 2 Days'

Atlassian, Jira

Sometimes, even with Advanced JQL in a Jira search, the data you need isn't available without (or is just easier with) an add-on. I recently helped to solve a problem like this for a client and thought I'd share how it[...]

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Searching for Jira Issues Within a Date Range

Atlassian, Jira

Generally speaking, Jira has a powerful and flexible search engine that enables locating exactly the issues that we want to see.  However, issue searches don't always return the expected results.

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