This is a guest blog post from Charlie Levenson at Brikit.
Whatever tool(s) you use in your organization to collect and share information (we, of course, recommend Atlassian Confluence and Jira with Brikit Add-ons) it's time to start thinking of them differently. In George Orwell's classic novel 1984, the government had a "Memory Hole" to dispose of the information and news that they wanted to disappear permanently, so that they could create an alternative reality based on new and different facts. While we're not necessarily advocating an alternative reality, we do suggest you think of your team's Knowledge Base/Knowledge Management (KB/KM) as a Memory Safe–that is, a place where you can keep and protect important information that you don't want to lose, ever. In addition to being a powerful tool that empowers your entire team to work and share and grow, your Memory Safe can also be the repository for your institutional memory.
The key to making your Memory Safe work effectively is to make sure that people populate it. So, when you see something that clearly exemplifies your company culture, work process, or a key piece of history, get somebody to write about it! It doesn't have to be a long post. It doesn't have to be sophisticated. It just needs to articulate what you want to capture. Then, label/index/permission it (before you publish it) so that it can be easily found on your site or corporate intranet. More on how to easily and systematically organize and tag your team's information coming in the next piece, entitled "A Place for Everything, and Everything in its Place." And, if you've labeled/indexed/permissioned your content well, you'll never have to worry about forgetting the combination to your Memory Safe.
Note: You can even create "tours" through selected pages of your Memory Safe to onboard new team members and help them acclimate to the company culture. You can do this as a presentation with links to pages (yes, you can build these Powerpoint-like presentations right inside Confluence with Brikit ThemePress) or as a check-list of pages they should view to complete their onboarding. This strategy can also be used to create training programs based on information stored in your Memory Safe.