Blog - Isos Technology

[Watch the Webinar] How to Expertly Evaluate ITSM Tools for Your Organization

Written by Isos Technology | Apr 4, 2023

With digital transformation becoming increasingly important for organizations wanting to get ahead of the technological curve, the number of ITSM tools and platforms available to businesses is larger than ever. 

In this webinar, our expert panel will break down the three most important steps to take when choosing the right ITSM tools for your organization.

Watch to get insight and recommendations on choosing the best tools to fit your organization. We’ll cover:

  1. How to correctly analyze your organization’s existing environment
  2. Best practices for researching candidates and creating a shortlist of potential vendors
  3. The process for evaluating and selecting the right partner for your organization
  4. And more! 
Unsure where to start to take ITSM at your organization to the next level? Let us help with that!

 

 

Meet the Experts

 

Isaac Sacolick

 President and Founder, StarCIO

Isaac Sacolick, President of StarCIO, guides companies through smarter, faster, innovative, and safer digital transformation programs that deliver business results. He is the author of the Amazon bestseller, Driving Digital, and his new book, Digital Trailblazer: Essential Lessons to Jumpstart Transformation and Accelerate Your Technology Leadership. Isaac is an industry speaker and blogger at Social, Agile, and Transformation. He also keynotes on digital transformation topics and helps business, technology, and digital leaders drive culture, practice, and technology changes.

Isaac Sacolick
President and Founder, StarCIO
 
 

Andrew Baumann

Director of Strategic Accounts and Pre-Sales, Isos Technology

As Director of Strategic Accounts and Pre-Sales, Andrew Baumann provides strategic oversight and brings extensive technical knowledge to his team, relying heavily on his background of optimizing the Atlassian tools for a wide range of clients. Prior to joining Isos, Andrew worked as the Director of Customer Success & Pre-Sales for MajorKey Technologies, but transitioned to Isos when it became a portfolio company of The Acacia Group and combined forces with the Atlassian practice of MajorKey. Andrew holds an ITIL v4 Specialist certification and has significant experience in creating Enterprise Service Management solutions for fast-growing organizations. Andrew has offered guidance and custom solutions for over 100 ITSM clients during his tenure.

Andrew Baumann
Director of Strategic Accounts and Pre-Sales, Isos Technology

 

Michael Santos

Senior ITSM Pre-Sales Solutions Engineer, Atlassian

As a Senior ITSM Pre-sales Solutions Engineer for Atlassian, Michael engages in value-selling and has helped implement IT Service Management (ITSM) solutions for many Atlassian customers. Michael is a seasoned engineer, with over twenty years of experience, working for companies such as BMC, Cherwell and Ivanti. Michael is based in New Jersey. 

Michael Santos
Senior ITSM Pre-Sales Solutions Engineer, Atlassian