Global InfoTek Partners with Isos Technology to Modernize ITSM Practices Using Jira Service Management 

In this case study, we will explore how Global InfoTek (GITI), a technology solutions provider for the U.S. government, partnered with Isos Technology to address the complex ITSM, administrative, and operational needs of a U.S. Air Force unit consisting of over 2000+ airmen. Implementing Jira Service Management (JSM), Confluence, and various Marketplace applications streamlined several processes, including procurement, personnel management, and capacity planning.

What You'll Learn:

• How Jira Service Management (JSM), Confluence, and Atlassian Marketplace applications streamlined complex workflows and procurement processes for the U.S. Air Force
• How Atlassian Assets supported personnel management, capacity planning, and increased alignment between commander priorities and tasks.
• The benefits of real-time visibility 
• The advantages of reduced time to resolution, increased adoption, and higher levels of customer satisfaction.
• And more!