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A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure when they realized they were only using a small percentage of JSM's capabilities. They set out to further optimize and streamline tracking and visibility of information related to internal and external technology requests.

The company initially explored in-house support for further implementation of the tool, however, it was soon realized that they would benefit from the expertise of an experienced, third-party Atlassian partner. This is where we came in: to implement Jira Service Management across the company and optimize its use.

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The Results

When the Senior Director of the health engagement company first envisioned the projects, she did not know if what she wanted was even possible. Today, she says: "Jira Service Management is working exactly the way I intended." The project has resulted in:

  • Enhanced IT security controls and streamlined audit processes 
  • Improved project management and service delivery
  • Cross-functional alignment and collaboration 
  • And more! 

Why Jira Service Management?

There are so many great reasons to consider Jira Service Management, and the Atlassian Partner of the Year (that would be us) to ensure a correct and optimized setup. Allow us to walk you through the process and create custom solutions to help solve your toughest business problems.

Download our quick-read case study below to learn more!

Jira Service Management case study

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