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Atlassian Team '21 Insights, Part 5: What Features Announcements Excited Us the Most?

News, Atlassian Team '21

team21-recap

In Part 5 of our ongoing series on Atlassian Team '21, Isos Technology gives its take on the announcements that were made at the conference. For this installment of our interview-style blog, let's talk about what features excited our team the most.

What Features Announcements Excited Us the Most?

Tracy Walton:

So I mentioned Chartio earlier...we're going to have better reporting, and Atlassian has already gotten started. Also, there's a feature called Insights that Atlassian has introduced to us inside of Jira, which is fantastic, because now, I don't have to go to a reports section and do homework and weed through the reports to get information. I can get this info at my fingertips right on the backlog screen or right on the active sprint screen. So I can see, as our team is planning our screen, what was our past velocity? What are we aiming for to fill up this sprint? Having data right when I need it is great and easy to read and it'll come with additional reports. I see Insights as the intro into more to come from Chartio.

Nick Nader:

On the Jira Service Management (JSM) and Opsgenie ITSM space, there is a lot of big, new stuff coming for JSM, to have those dedicated forms that are a little more dynamic and robust, have dozens of dynamic drop downs within them, it's actually really cool, so look out for that. Other things like the dedicated, integrated knowledge base in JSM Cloud used to have the Confluence product and licenses for Confluence. They'll soon be dragging that into the JSM costs. So you'll have that dedicated knowledge base that you can offer troubleshooting articles in. They also have the Halp acquisition, which is huge. They're coming out with a change calendar. So for those using JSM for change management, they need to be able to visualize that vendors' changes are happening so they don't collide. A change calendar has been a big ask for a lot of our customers in our sales cycle.

Nick Nader:

And then small things like delegated administration, bringing down some of that Jira illustration to the project level, allowing you to customize your help desk portals and brand them a little more without the use of apps. And then to piggyback on what Tracy said, Chartio for reporting—JSM needs that reporting—and Chartio is going to help a lot in that area.

Rodney West:

My answer is probably pretty straightforward, but all of the DevOps love that we saw. I don't want us to focus on one specific thing...but it's just seeing this much of an emphasis on DevOps as part of Team '21 this year...it was great. There are a lot of things that I want to get my hands dirty playing around with and seeing how they function when you get them on the road.

Thad West:

So what I thought, and this probably tells you where my mind's at is, I loved all the little Confluence knick knacks they threw in there. The idea of nudges: so you mention somebody on a page and now you can know whether or not they looked at the page. So anybody that likes the, "Hey, did this person read my email," feature...this is for you. That one's pretty fun. And the external collaboration features. So we're an Atlassian shop and sometimes, when we collaborate with folks, we fall back into Google Docs because external collaboration can be hard. So external collaboration within Confluence with users, I think, is going to be powerful and hopefully be that wedge that keeps us from doing that collaboration via Google Docs with outside partners, customers, and vendors.

And then automation. So automation is coming to Confluence. I don't exactly know what that means, but I love automation and I love Confluence. So I'm excited to see what that means. 

 

To be continued ... 

Read the whole series or watch the webinar:

 

Watch the webinar and get the slides here.

 

Jira Service Management case study

Speakers

Thad West

CEO, Isos Technology

As a Co-Founder and CEO of Isos Technology, Thad West is responsible for the overall vision, strategy, and execution of the business. Thad brings his diverse technology background, business acumen, and strong leadership skills to these roles. He has extensive experience in product management, development team leadership, enterprise architecture, and business application development. He has diverse enterprise application experience in a wide range of fields, including finance, health services, insurance, construction, and retail technologies.
 
bio-thad-full
Thad West
CEO, Isos Technology
 
 

Nick Nader

Atlassian Solutions Engineer, Isos Technology

A Solutions Engineer for Isos Technology, Nick is based out of Arlington, VA. He has a technical background with software test automation, quality assurance, and CI/CD lifecycle. Nick has always been interested in innovative technologies, which led him to pursue two technical degrees from Penn State University. He is accredited in Atlassian tools with certifications in Jira Service Management, Agile with Jira, and he’s a Certified SAFe Program Consultant. Nick has a passion for technology and a knack for deconstructing the tools' concepts into easy-to-understand explanations.


bio-nick-n-full
Nick Nader
Atlassian Solutions Engineer, Isos Technology
 
 

Rodney West

Senior Atlassian Consultant, Isos Technology

Rodney West brings a combination of social engineering and technical expertise to all client engagements, which has made him a highly successful software architect, functional consultant, and core member of Isos Technology's Atlassian Service Delivery team. He has been a technology consultant for over twenty years and has delivered enterprise solutions across a wide range of industries.
 
bio-rodney-full
Rodney West
Senior Atlassian Consultant, Isos Technology
 
 

Tracy Walton

Senior Atlassian Consultant, Isos Technology

Tracy Walton's consulting is a unique blend of her passion for leading teams, her product expertise, and 10 years of hands-on experience in agile software development in a variety of products and industries, including Digital Marketing, Customer Relationship Management, Subscription Billing, and Compensation Analysis. She is an Atlassian Certified Professional: Agile for Jira and Jira Software Administrator and holds additional certifications as a Scrum Master and Life Coach.

bio-tracy-full

Tracy Walton
Senior Atlassian Consultant, Isos Technology
 

TAGS: News, Atlassian Team '21

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