As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a quick recap: Atlassian unveiled its revolutionary new ITSM solution last November. A re-imagination of Jira Service Desk, Atlassian has described JSM as a tool that "brings IT operations and development teams together to collaborate at high velocity and power digital enterprises." But now, JSM is even richer than it was before. Why, you might ask? Because Atlassian recently announced that Insight, a robust asset tracking and configuration management tool, has been added to JSM Cloud Premium, Enterprise, and Data Center.
Let's backtrack a year or so, in order to give you a better idea of how this all came about. You may remember that last July, Atlassian purchased Mindville, a Swedish organization with over 1,700 customers worldwide. Mindville's flagship product, Insight, enabled enterprises to have full visibility into their assets and services, an important component of delivering great service experiences to both employees and customers. Since this purchase, Atlassian has offered Insight as a standalone product...until now. In February, it was announced that Insight was being rolled into the JSM Data Center offering. And on March 31st, Atlassian announced that Insight is now included in the Cloud versions of JSM, as well. This will serve to give teams an easy way to link assets and configuration items to service requests, incidents, changes, etc.
Now that Insight is included in Jira Service Management, IT teams will be able to:
- Better respond to service requests by gaining greater context of issues
- Minimize IT risk by understanding the downstream impact of changes
- Troubleshoot and resolve major incidents and problems at high velocity
- Discover and track assets which aids with planning, audits, and compliance
The best news is that not only IT teams can benefit from Insight. Because it's so flexible, other teams like HR, Sales, Marketing, and Legal can use Insight to track and manage their assets and resources.
Are you interested in learning more about Jira Service Management and/or asset tracking? You can always refer to Atlassian's FAQ page, or—as always—you can reach out to your favorite Atlassian Platinum Solution Partner (we hope that's us). We'll be happy to talk to you about how JSM can bring immense value to your organization. Contact us today for a demo!