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3 Real-World Examples of Successful Jira Service Desk Implementations

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

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Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers, the benefits experienced by these companies from JSD were plentiful. They were also very similar, which speaks to JSD's ability to scale. 

Atlassian describes JSD as "the most collaborative service management solution on the market that IT and business teams actually like to use." This is because the service experience it delivers is effortless, it adapts to your needs, and it promises set up time and pricing at a fraction of what competitors offer.

Isos Technology and our team of Atlassian Platinum Solution Partners will help you implement Jira Service Desk quickly and efficiently. Before you know it, your organization will boast a full-fledged ITIL-compliant service management offering.

In case you're still not convinced, here are three examples of how we've helped organizations stand up JSD over the years:

  • A leading digital health and employee wellness company needed a comprehensive service desk solution for their call center. The organization was previously tracking all service requests from one particular client, an international financial institution with over 200,000 employees, on Excel spreadsheets. Isos Technology quickly implemented Jira Service Desk as an on-premise solution for the company. JSD was the perfect, scalable solution for this organization and its client, because of its ability to address the company's stringent security concerns. JSD was also able to accommodate their large ticket volume of 8,000 per week, which allowed for fine-tuning and customized reporting.
  • One of the largest Robotic Process Automation software organizations in the world wanted to expand their Jira Service Desk footprint. The company's IT team was the only department using JSD, but they loved the tool, so they convinced many other teams within the organization to adopt it. Isos Technology helped this company implement JSD portals for over 15 departments, including Accounting, Marketing, Legal, Facilities, Procurement, and many more. Isos stepped in and customized multiple portals for multiple teams, created a script to import 20,000 users, and addressed special requirements for email, workflows, and automation rules. Isos worked with different stakeholders, managed expectations, and fulfilled requests from over 15 different teams, all within a very strict timeframe.
  • A multinational organization that provides services for defense, federal and commercial markets enlisted Isos to migrate to Jira Service Desk from their legacy system. The company's new, internal-facing service desk would need to serve over 700 employees. Despite the legacy system lacking SLA metrics and functionality, Isos was able to pull all of the tickets over to JSD, where they became visible, and contained SLA metrics, for the first time. Additionally, Isos enabled asset management tracking for the organization via Riada Insight. Originally, whenever an individual submitted a ticket to the service desk, they were required to complete a long-form about their current hardware and software configuration. With the implementation of Riada, their information was automatically created with every ticket submitted, increasing productivity and streamlining processes.

Now that you've read about a few of the clients we helped, we hope you'll consider Isos if you're looking to implement Jira Service Desk. Our Atlassian experts will revolutionize your service management offering with a flexible and adaptable tool. And best of all, it's affordable. In fact, if your team has three or fewer agents, you can try out Jira Service Desk on Atlassian Cloud for FREE! Right now, Atlassian is offering this amazing incentive, so be sure to check it out. It also includes 2 GB storage and access to Community Support. Be sure to contact us if you're interested!

Atlassian Tools Jira Confluence

TAGS: Atlassian, Atlassian Tools, Jira Service Desk, ITSM

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