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Jira Service Desk + Confluence = Developer Love

As a developer, let me start off by saying that I hate meetings. Oh, don’t get me wrong. I...

9 May, 2017

Unlocking the Greatness of Confluence | Knowledge Management Example

By Kevin Allen

Yes, I'm an 'Expert' by title (a term that is thankfully changing soon) and my...

26 Jan, 2017

Getting Jiggy with JSD! - Part 2

In my blog post last Friday I talked to management about using Jira Service Desk. How did that go?...

11 Apr, 2016

Training your Atlassian Team starts by understanding where they need to improve

Guest Contributor: Larry Cummings

Image shared by Peter Trimming
22 Mar, 2016

What I got done at Atlassian Summit 2015

Guest Contributor: Larry Cummings

Photo Credit: Larry and Laura
13 Nov, 2015

HDI Conference Wrap Up - Observations & Numbers

For those not familiar with the HDI Conference, HDI is the premier IT service and technical support...

20 Apr, 2015

Listen Up


That's what Atlassian did with Jira Service Desk... they shut up and listened to their...

20 Feb, 2014

Summit 13 Announcements and Recap

This was my second time attending Atlassian’s Summit and I have to admit I was pretty excited! A...

24 Oct, 2013

Making Atlassian’s Products Less “Itchy”

It has been said many times that good pieces of software are the result of a developer ‘scratching...

16 Aug, 2013
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