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Working in Slack? Halp May be the Ticketing Solution for You!

Atlassian, Jira Service Desk

As a Platinum and Enterprise Solution Partner, we are consistently helping companies use Atlassian tools across a variety of business functions. I've personally helped implement these tools for teams ranging from IT[...]

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A How-to on Managing Compliance with Jira Service Desk

Atlassian, Jira Service Desk

One thing that never fails to be important in the day-to-day operations of businesses is compliance. Whether it's security compliance, financial compliance—such as keeping your website PCI compliant—or even making[...]

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Transparency is the Best Policy

Jira Service Desk, ITSM

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

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Simplify Incident Management with These 5 Atlassian Tools

Confluence, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Incident Management, Statuspage

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

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Jira Service Desk Cloud Pro Tip—Automatically Add New Approvers without Overwriting Existing Ones

Atlassian Cloud, Jira Service Desk

Having worked with ITSM teams all over the country, I've seen my fair share of Jira Service Desk's approval feature put to good use. Change control and access request approvals are very common, as well as purchases[...]

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Your One-Stop Guide to Incident Management Using Atlassian Tools

Atlassian Tools, Jira Service Desk, ITSM, Incident Management

 

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

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COVID-19 Has Accelerated the Pace of Digital Transformation—Atlassian Tools Can Help!

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

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Automate Your Way to Visibility Controls with Extension for Jira Service Desk

Atlassian, Jira Service Desk, ITSM

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests, requirements, and use cases from our clients on a daily basis. Our job is to talk through solution options and recommend[...]

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4 Fantastic Features in Jira Service Desk

Atlassian Tools, Jira Service Desk

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

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How to Apply the ITIL v4 Guiding Principles to Jira Service Desk Portal Design

Jira Service Desk, ITSM

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]

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