As a Platinum and Enterprise Solution Partner, we are consistently helping companies use Atlassian tools across a variety of business functions. I've personally helped implement these tools for teams ranging from IT[...]

One thing that never fails to be important in the day-to-day operations of businesses is compliance. Whether it's security compliance, financial compliance—such as keeping your website PCI compliant—or even making[...]

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests, requirements, and use cases from our clients on a daily basis. Our job is to talk through solution options and recommend[...]

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]