As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]
Read MoreLooking Ahead: More Jira Service Management Features Coming Soon!
News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management
Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.
Read MoreWhy Jira Service Management is the Smart Solution for Today's ITSM
News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management
On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]
Read MoreThe 411 on Atlassian's Latest Gem: Jira Service Management
News, Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management
Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management
Read MoreWhat IT Managers Need to Know About Jira Service Management
News, Cloud, Atlassian Tools, Jira, User Experience, Opsgenie, Jira Service Desk, Apps, ITSM, Jira Service Management
Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.
Read MoreNow Available: 4 New Atlassian Tools Training Courses
Atlassian Tools, Jira, Training, Jira Service Desk, Jira Service Management
Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]
Read MoreJira Service Desk Automation For the Win!
Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]
Read More3 Ways Statuspage Makes it Easy to Communicate Real-Time Status to Users
Atlassian Tools, Jira Service Desk, ITSM, Statuspage
Statuspage, Atlassian's #1 incident and status communication tool, is—quite literally—a page showing the status of your organization's systems. This Atlassian tool can be used as a public page for external users like[...]
Read More4 Great Ideas For Your Jira Service Desk Introduction Text
The Introduction Text in the Help Desk portal is a great feature of Jira Service Desk that doesn’t get enough attention (alongside the ‘Help and Instructions’ area on request forms and the Announcement message).[...]
Read MoreWorking in Slack? Halp May be the Ticketing Solution for You!
As a Platinum and Enterprise Solution Partner, we are consistently helping companies use Atlassian tools across a variety of business functions. I've personally helped implement these tools for teams ranging from IT[...]
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