<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=299788&amp;fmt=gif">

Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Atlassian, Atlassian Tools, Jira Service Desk, Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

Read More

How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

Read More

Looking Ahead: More Jira Service Management Features Coming Soon!

News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management

Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.

Read More

Why Jira Service Management is the Smart Solution for Today's ITSM

News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]

Read More

The 411 on Atlassian's Latest Gem: Jira Service Management

News, Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management

Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management

Read More

What IT Managers Need to Know About Jira Service Management

News, Cloud, Atlassian Tools, Jira, User Experience, Opsgenie, Jira Service Desk, Apps, ITSM, Jira Service Management

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.

Read More

Now Available: 4 New Atlassian Tools Training Courses

Atlassian Tools, Jira, Training, Jira Service Desk, Jira Service Management

Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]

Read More

Jira Service Desk Automation For the Win!

Atlassian, Jira Service Desk, Jira Service Management

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]

Read More

3 Ways Statuspage Makes it Easy to Communicate Real-Time Status to Users

Atlassian Tools, Jira Service Desk, ITSM, Statuspage, Jira Service Management

Statuspage, Atlassian's #1 incident and status communication tool, is—quite literally—a page showing the status of your organization's systems. This Atlassian tool can be used as a public page for external users like[...]

Read More

4 Great Ideas For Your Jira Service Desk Introduction Text

Jira Service Desk, Jira Service Management

The Introduction Text in the Help Desk portal is a great feature of Jira Service Desk that doesn’t get enough attention (alongside the ‘Help and Instructions’ area on request forms and the Announcement message).[...]

Read More
Subscribe to Our Newsletter

Recent Blog Posts