<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=299788&amp;fmt=gif">
isos-insights

The Importance of Customer Satisfaction (CSAT) in ITSM

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

Read More

Enterprise Service Management is for Cool Kids

Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management, Enterprise Service Management

ITSM has been a hot topic for a few years. Here at Isos, we have spent a considerable amount of time thinking about, implementing, and writing about ITSM. Suffice it to say, we are excited about ITSM as we live and[...]

Read More

App Spotlight of the Month: Insight from Mindville

Atlassian, Jira Service Desk, Apps, ITSM

Here at Isos, we are exposed to an abundance of Atlassian Marketplace Apps on the regular. In fact, we consider ourselves experts on the subject, which is why we opted to include an "App Spotlight of the Month" in[...]

Read More

JSD Cloud ProTip: Append Custom Field Value to Summary

Cloud, Atlassian, Jira, Jira Service Desk, ITSM

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request.  Agents want the Employee Name appended to the end of the Summary[...]

Read More

Learning Jira Behaviors

Jira, Jira Service Desk

Lets start with the basics, remember you can't run unless you walk first, unless you're an Avengers then you can do whatever you want. Use behaviors to control your fields on the Create screen, only this screen.[...]

Read More

JSD Comment Feedback without Transitions

Atlassian, Jira, Jira Service Desk, Jira Service Management

Guest Contributor: Mary Ramirez

Jira Service Desk allows for service desk agents to transition issues and manipulate whether the customer can view the status on issues. One missing piece agents face is the ability to[...]

Read More

Automation Tips for JSD

Atlassian, Jira, Jira Service Desk, Jira Service Management

Guest Contributor: Mary Ramirez

Jira Service Desk serves as the hub for all of your customers request. Once a customer submits a request, they imagine magical technical fairies in the background resolving their[...]

Read More
Subscribe to Our Newsletter

Recent Blog Posts