More organizations than ever are outsourcing business-critical IT processes like hosting, security, and application management to managed services providers.
Statista forecasts that the global managed services market may exceed $350 billion by 2025, while IDC posits that the COVID-19 pandemic will serve to accelerate the trend. Organizations opt for managed services for many reasons: to better focus on their core competencies, gain workforce flexibility, improve scalability, reduce expenses, and in the case of managed services related to Atlassian tools, access the deep knowledge of a full team of experts that would otherwise be costly and challenging to hire.
In partnering with managed services providers, organizations stand to reap a multitude of strategic, operational, and financial benefits. However, managed services are not all the same. Finding the right fit is important and organizations must know what to look for.
At Isos Technology, we believe our real value as a managed services provider is as a strategic partner. With the right guidance, implementation of best practices, and operational support, we can help our clients realize greater return on their investment in Atlassian. Our deep experience with the tools means we’re well-suited to provide the necessary insight, perspective, and tactical support to help customers achieve better business outcomes.
Another important thing to note: all our managed services clients are assigned a dedicated point of contact, so they work directly with an Atlassian subject matter expert, someone who has a deep understanding of the tools built through years of experience. From there, the designated contact can connect the client to other members of the team with specialized expertise.
In this whitepaper, we first explore what managed services are, and what is meant by Atlassian managed services, as well as why organizations choose to work with managed services providers. Then, we take a close look at both the strategic and operational benefits of Atlassian managed services. Lastly, we provide guidance around what organizations should keep top of mind as they look to partner with an Atlassian managed services provider.