If you're modernizing Atlassian, expanding Jira Service Management beyond IT, or looking for examples, start here.
If you're building a Cloud upgrade plan, this webinar focuses on the business drivers leaders care about: risk reduction, operating cost, platform sustainability, and what changes when you move off Data Center. It also covers what to expect from the full Cloud upgrade effort, including data migration.
A session for planning the next 18+ months of your Atlassian roadmap: how to prioritize platform work, plan initiatives, and communicate across stakeholders, especially as you map Cloud upgrades and the work around them.
A summary of themes and key takeaways from Atlassian Team 25, with an emphasis on what’s actionable for teams running Jira Service Management, Jira, and Confluence at scale.
A view of where ITSM is heading and where teams are seeing value today, including how automation and integration patterns are changing service operations.
Service management works best when it is not limited to IT. This resource covers how business teams (HR, Facilities, Legal, Finance, and others) can apply service management patterns to improve intake, visibility, and consistency without adding process overhead.
A case study on improving asset visibility and compliance posture while reducing service management cost, using Lansweeper alongside service management workflows.
A case study on using Jira Service Management to reduce friction around workplace services, with a focus on intake design and operational control.
This case study is for teams using Jira outside of software delivery, especially Marketing and other business functions that need lots of oversight, speed, and reporting without heavyweight process.
If you are trying to choose one resource based on your current priority:
Building a case for Cloud: start with Beyond Data Center.
Modernizing service operations: start with AI, automation, and integrations in ITSM.
Expanding service management beyond IT: start with Better service management for business teams.
Looking for interesting use cases: review the EdTech and federal agency case studies.