As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this blog, you're at least somewhat familiar with their products–Atlassian is a leading provider of software development and team collaboration tools. Millions of users across the globe use Atlassian tools every day to enhance project management, increase collaboration, improve software development processes, and ensure code quality. Atlassian is world famous for tools like Jira, Confluence, Bitbucket, Trello, and many, many more.
So how does Isos Technology fit into the Atlassian ecosystem of users, partners, trainers, consultants, and enthusiasts? As I mentioned above, we are a Platinum & Enterprise Solution Partner, which means that we help companies of all shapes and sizes either implement Atlassian or perfect their already existing Atlassian environment. We've assisted small start ups all the way up to Fortune 100, enterprise organizations. So we geek out a little extra when we have another tool to fawn over and show off to our customers. And the good folks at Atlassian did not disappoint by announcing last week that they've added to their stack. Furthermore, it's a tool that we believe will benefit both our customers and our employees greatly. Here’s the scoop…
Atlassian has acquired Halp, an amazing app that really exemplifies the “Service” component of ITSM. Steve Goldsmith, Atlassian's Head of Product Integrations, describes Halp as "a better way to handle questions and requests, using the tools you already have." So what is Halp exactly? It's a tool that turns real-time messaging solutions like Slack into a bona fide internal help desk solution. For teams that field questions via workplace messaging (Legal, Support, and Human Resources, for example...), it is as easy as using an emoji reaction to turn any incoming message into a service ticket. Halp enables those who field service requests to manage them with the click of a button. This provides an easy, streamlined system for managing these requests, and enables users to either set up custom workflows for the requests, or just use defaults. It also guarantees the correct routing of requests and ensures quick resolution, all within Slack.
Atlassian has always championed solutions that revolutionize the way teams work. And they've added Halp to their product family at the perfect time. Real-time messaging was prevalent in the workplace prior to COVID-19, but now that more and more people are working remotely, it has become essential. And rather than spend time researching all of the integrations with these messaging tools, companies really need solutions that are embedded within the tools that have become so essential to their workforce.
If your organization is anything like ours, Slack is absolutely pivotal for collaboration between employees. So it makes sense that you'd want to do as much as you can in Slack, rather than switching over to other peripheral tools like email. With Halp, employees can quickly and easily create service tickets so that IT teams don't have to switch context or tools to be productive. If you think Halp would be the perfect addition to your Atlassian environment, please reach out to us today...we'd love to discuss your needs further, walk you through a demo, or just talk shop for a bit. We hope to hear from you soon!