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Year in Review: Atlassian's Top 5 Announcements of 2020

News, Atlassian Tools, Atlassian Cloud, Atlassian Summit, ITSM, Remote Work, Jira Service Management


2020 brought its share of unexpected challenges, and many organizations found themselves relying even more on Atlassian tools to power their teams. Isos Technology was no exception. While we’ve always had a distributed workforce, this year, even our headquarters-based team members found themselves working remotely and relying daily on Jira, Confluence, Jira Service Management, and Trello for collaboration and teamwork. 

As always, Atlassian faced this challenging year head on. For Atlassian, 2020 was full of acquisitions, improvements, and big announcements—including one about us that we are still super
excited about!

To make sure you didn’t miss anything important, we’ve put together this roundup of 2020’s Top 5 Atlassian Announcements. In true Ryan-Seacrest-on-New-Year's-Eve fashion, we are starting with number five and counting down towards our number one favorite Atlassian announcement this year:

5. Atlassian Summit 2020 Went Virtual

Every year, we look forward to attending Atlassian Summit. We get so much out of this in-person event, and especially appreciate getting to meet and talk with our customers (and future customers) in person. As always, Atlassian embraced the challenge of taking the event virtual, and it was awesome! While we didn’t get to see you all in person, we did still get to connect virtually, and without the whirlwind of activity that comes with an in-person conference, those conversations were much more in-depth and super productive—a silver lining for sure!

Missed Summit or want to experience the awesomeness again? You can still watch 2020 Atlassian Remote Summit on demand!

4. Atlassian Names Isos Technology the 2019 Partner of the Year: Enterprise

Each year, Atlassian honors a handful of Solution Partners and Marketplace vendors who have gone above and beyond by naming them Partner of the Year. This year, Isos Technology was thrilled to receive Partner of the Year designation in the Enterprise category. Atlassian has more than 180,000 customers worldwide, and a vast network of Solution partners, so to be named the best of the best—what an honor! We’re really passionate about Atlassian tools—one of our first
decisions as a company was to invest in Confluence and Jira—and we’re committed to helping our clients get the most out of their investment in them.

We were so excited when we heard the big news! Read what our Isos Technology Vice President of Business Development, Danny Riley, had to say about it in his blog post Isos Technology Wins 2019 Atlassian Partner of the Year: Enterprise.


3. Atlassian Acquires Mindville

We’ve always been big fans of Mindville and their enterprise asset management tool, Insight—we’ve even featured them in our App Spotlight of the Month on our blog! In July, Atlassian announced they’d acquired the organization as part of their commitment to bolstering their ITSM capabilities, and we are 100% on board! Insight works with both Jira and Jira Service Management, and is a convenient, centralized place for both IT and business teams to track assets. Insight actually tracks them simply by scanning your network—no manual entry necessary. It even integrates with leading cloud providers like AWS and Amazon.

Want to learn more about why we think this acquisition is so great? Read our blog post: Five Reasons We’re Thrilled about Atlassian’s Acquisition of Mindville.


2. Atlassian Goes All-in on Cloud, Discontinues Server

Atlassian has made incredible strides in their Cloud offering this year, and they have plans to do even more. As part of their commitment to being a cloud-first organization, they’ve made a decision to phase out their Server products. If you’re a current Server customer, or even if you’re considering Server, there’s no need to sweat the change. You can still purchase Server until February 2, 2020, and Atlassian will continue to support it until February 2, 2024. There’s also good news for Data Center customers—Atlassian understands that Cloud may not be the
right solution for everyone, so they remain committed to growing, improving, and wholeheartedly supporting Data Center deployment.

Want to learn more about migrating to Atlassian Cloud? Check our Cloud Migration Resource Center.

1. Atlassian Launches Jira Service Management

ITSM, development, and operations teams are under more pressure than ever to deliver customer value fast, and customer expectations for streamlined service are growing. To meet the need, and to power “high velocity teams,” Atlassian introduced Jira Service Management (JSM). JSM brings together Jira Service Desk and Opsgenie, then layers in new and improved general ITSM, incident management, and change management features and functionality. JSM makes work more visible and transparent across teams; supports cross-functional decision making and issue resolution; and streamlines and speeds the flow of information.

Want to learn more about Jira Service Management? Check out our JSM Resource Center!


So there you have it. Our own personal take on 2020, and the top news stories that impacted us and many others within the Atlassian ecosystem. We know 2020 hasn't been easy, folks, but I think we can all agree that Atlassian has made it a little easier for teams across the globe to connect and collaborate. Even if at times it didn't seem like there was much to be thankful for in 2020, we're still thankful for that, and for being part of such a great community.

So in conclusion, we're virtually raising our champagne glasses and saying cheers to all of you out there--Atlassian team members, partners, trainers, users, and enthusiasts alike! We wish you a very happy holiday season and let's all cross our fingers for a slightly less...ahem..."eventful..." 2021!

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TAGS: News, Atlassian Tools, Atlassian Cloud, Atlassian Summit, ITSM, Remote Work, Jira Service Management

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