Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

What is an agile anti-pattern? In agile or scrum, anti-patterns are bad practices that folks follow in the hopes of making improvements. Unfortunately, they do the opposite by hampering your efforts and slowing your[...]

Guest Contributor: Larry Cummings

I have been configuring Jira projects for many, many years. When Jira team-managed projects first came out for Jira Cloud I was excited, then kind of bummed, and then I kind of got[...]

To some, two years and nine months might be a short time to be at a company, but with the pandemic making an appearance in that timeframe, it felt much longer. In that time, I've grown professionally and become much[...]

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for asset tracking. In IT, we all love .CSV files, but as organizations grow and hardware gets upgraded, it becomes an[...]

Once your organization has adopted agile and experienced the many benefits of it,  including flexibility, speed to market, costs, and more, the natural next question is: should we take it to the next level and move[...]

Have you ever dreamed about being a rockstar? Having your own band, standing up on stage with fans singing all of your songs, and hitting the open road on your super awesome tour bus? If the answer is yes, you're not[...]

Here at Isos Technology, we often come across problems that could potentially take substantial effort, and ask ourselves how we can provide our clients with a solution that takes less time, less effort, less budget,[...]

For the past year, Ground to Cloud migrations have been the hot topic for anyone in the Atlassian ecosystem now that they have announced the end of life for their on-premise Server deployment option. So, as an Isos[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]