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[New Whitepaper] The Definitive Guide to Transitioning from ITSM to ESM

Atlassian, Agile, ITSM, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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Top 5 Agile Anti-Patterns to Avoid at All Costs


What is an agile anti-pattern? In agile or scrum, anti-patterns are bad practices that folks follow in the hopes of making improvements. Unfortunately, they do the opposite by hampering your efforts and slowing your[...]

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Why Jira Administrators Should Love Team-Managed Projects in Jira Cloud

Atlassian, Jira

Guest Contributor: Larry Cummings

I have been configuring Jira projects for many, many years. When Jira team-managed projects first came out for Jira Cloud I was excited, then kind of bummed, and then I kind of got[...]

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Learning and Growing Professionally at Isos Technology


To some, two years and nine months might be a short time to be at a company, but with the pandemic making an appearance in that timeframe, it felt much longer. In that time, I've grown professionally and become much[...]

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Practical Tips for Using Atlassian Insight for Asset Management

Atlassian Tools, ITSM, Jira Service Management

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for asset tracking. In IT, we all love .CSV files, but as organizations grow and hardware gets upgraded, it becomes an[...]

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Are You Ready for Scaled Agile? Ask Yourself These Five Questions...


Once your organization has adopted agile and experienced the many benefits of it,  including flexibility, speed to market, costs, and more, the natural next question is: should we take it to the next level and move[...]

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Making Your Organization an Atlassian Rockstar with Isos Consulting Services

Atlassian, Atlassian Tools, Jira, Software Solutions

Have you ever dreamed about being a rockstar? Having your own band, standing up on stage with fans singing all of your songs, and hitting the open road on your super awesome tour bus? If the answer is yes, you're not[...]

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How to Quickly Add a Group to a Role across All Jira Projects Using Groovy

Atlassian, Jira

Here at Isos Technology, we often come across problems that could potentially take substantial effort, and ask ourselves how we can provide our clients with a solution that takes less time, less effort, less budget,[...]

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Prepping for your Atlassian Ground to Cloud Migration

Cloud, Atlassian, Atlassian Cloud

For the past year, Ground to Cloud migrations have been the hot topic for anyone in the Atlassian ecosystem now that they have announced the end of life for their on-premise Server deployment option. So, as an Isos[...]

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How Jira Service Management Streamlines Service Support

Atlassian, Atlassian Tools, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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