Webinar: 3 Ways IT Leaders are Doubling Down on Enterprise Service Management

Watch our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems, CBS.

3 Ways IT Leaders are Doubling Down on Enterprise Service Management

IT leaders have a significant opportunity to leverage their service management platforms and practices beyond the traditional IT service desk to enterprise service management. Many departments - from marketing to HR to data science -provide services, respond to requests, and have issues escalated to them. Even IT departments have greater opportunities to leverage the service desk to improve DevOps collaborations and support hybrid working. Managers across the organization often have outdated tools and manual processes to support these service management functions, and these are opportunities for ITSM leaders to provide enterprise capabilities.

Learn from industry experts how and why IT leaders are doubling down and delivering increased business value with their service management platforms.

You won't want to miss our upcoming webinar on Thursday, September 29th at 10:00 AM PDT/1:00 PM EDT. 

About the Speakers

Mitch Cardwell
VP/Brand Identity and Systems, CBS

Mitch has worked for CBS for the past 11 years in the areas of digital content and design, technology and innovation, brand identity, and systems.

Mitch Cardwell

VP/Brand Identity and Systems, CBS

 

Cathi Davey
Senior Solutions Engineer

Cathi is a Senior Solutions Engineer specializing in Enterprise Service Management at Atlassian. She has 20 years in IT Operations and Service Management including time at Axios Systems, BMC, Splunk, and Sun Microsystems. Cathi focuses on helping customers unite every team on a single platform to democratize service delivery, resolve issues faster and deliver amazing service experiences.

 

Cathi Davey

Senior Solutions Engineer, Atlassian

 

Isaac Sacolick

Founder and President, StarCIO

Isaac is the author of the Amazon bestseller, Driving Digital: The Leader’s Guide to Business Transformation Through Technology, and has written over five hundred articles as a contributing editor at InfoWorld and Social, Agile and Transformation. He keynotes on digital transformation topics and helps business, technology, and digital leaders drive culture, practice, and technology changes.

 

Isaac Sacolick
Founder and President, StarCIO

 

Ian Cooperman
Strategic Account Manager, Isos Technology

Ian Cooperman is a Strategic Account Manager with Isos Technology who started his journey with Jira and Confluence as a Program Manager looking for a more efficient way for his digital teams to plan, track, and collaborate on their work, all while providing transparency to leadership and stakeholders. After 10 years of experience using Atlassian tools to optimize and scale teams at both small and large organizations, he remains an Atlassian enthusiast with the goal of assisting others to get the most from their Atlassian suite of products.

Ian Cooperman

Strategic Account Manager, Isos Technology