In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]

A question often posed to Isos Technology is, "Should my Jira Software and Jira Service Desk (JSD) applications live in the same environment? Or should they be kept separate?" When originally created, JSD was an app[...]

Do you know where your Jira is hosted? Does it live on that computer under your IT guy's desk? Is it in your company's data center? Is it hosted in a public cloud like Amazon Web Services (AWS)?

It's something many[...]

Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers,[...]

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

The accounting close can be an intense time for an accounting team. Daily operations need to continue while the team completes specialized tasks, frequently resulting in long work hours. Organization and[...]

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]