Case Study: How Atlassian’s integrated service desk, project management, and knowledge management tools make running an elections department easier and more efficient.

Election day is fast approaching, and the State[...]

Statuspage, Atlassian's #1 incident and status communication tool, is—quite literally—a page showing the status of your organization's systems. This Atlassian tool can be used as a public page for external users like[...]

If you’re a Jira admin or a power user, at some point you’ve come across the following question, or a variant of it: "How can I create a template of issues?" Depending on the requirements, implementing a solution for[...]

The Introduction Text in the Help Desk portal is a great feature of Jira Service Desk that doesn’t get enough attention (alongside the ‘Help and Instructions’ area on request forms and the Announcement message).[...]

So...you've probably heard. Atlassian made a pretty major announcement this past Friday, October 16th. Co-Founder Scott Farquhar announced that they're retiring their 18-year-old Server deployment option so they can[...]

The recent announcement that Atlassian will "end-of-life" their Server deployments (not Data Center) over the next 3 years has been met with generally positive reviews. There are, of course, some who will tell you[...]

The recording and presentation slides from our recent webinar, "How to Navigate Scaled Agile Using SAFe®, Jira Align, & Marketplace Apps," are now available!

And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

More than ever, organizations are making the culture and structural changes necessary to embrace DevOps. Fundamentally, DevOps is the concept of tightly-integrated collaboration between development and operations[...]

When your company doubles in size, everyone needs something built yesterday. This is when most companies struggle with their Jira instance. They build. They create new fields. They make ridiculous workflows. Projects[...]