Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers,[...]

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

The accounting close can be an intense time for an accounting team. Daily operations need to continue while the team completes specialized tasks, frequently resulting in long work hours. Organization and[...]

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

If you recall when we started this journey, I mentioned we combined several Atlassian products. One of them was Confluence.

Introduction

If you're reading this blog post, you are most likely using the Data Center versions of one or more Atlassian tools. Many of you are probably happy right now working on your own servers...but beware,[...]

Here at Isos, we've gotten exceptionally good at working remotely. Long before it was a necessity, we honed our technology, processes, and culture to create a productive workforce. This was due, in some part, to our[...]

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]