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Clear Out Clutter and Improve Search Results by Archiving Pages in Confluence Cloud

Confluence, Cloud, Atlassian Cloud

In my last blog, I wrote about project archiving in Jira Cloud. I'd like to say that two things are still happening since my previous blog post:

1. I'm still quarantined to my home due to Covid-19 and...

2. I'm[...]

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Collecting Better CSAT Data Is Easy with Automation for Jira

Atlassian, Jira, Jira Service Desk, ITSM

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

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The Difference Between Atlassian Cloud & Server Apps: the BigPicture for Jira Example

Atlassian, Jira, Atlassian Cloud, Apps

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

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The Power of Jira Service Desk for Non-Technical Teams

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

For years now, we've seen how powerful the Jira Service Desk (JSD) platform can be for teams that help support a company or customers. JSD can find a place as an internal Help Desk, IT Systems support, or fielding[...]

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3 Settings Your ITSM Team isn't Using in Jira Service Desk (But Should Be...)

Atlassian, Jira Service Desk, ITSM

Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:

  • A customer-facing support portal
  • Service Level Agreement metrics
  • Tracking approvals

However, a few[...]

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Developing an ITSM App? It's All About the End User!

Software Development, Atlassian, ITSM

As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]

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All the Latest on Atlassian Cloud Migration Assistants...and What's Coming Soon!

Confluence, Atlassian, Jira, Atlassian Cloud

Atlassian recently released Cloud Migration Assistants for Jira Server, as well as Confluence Server and Data Center. These tools, in their current state, are helpful in migrating simple instances of Jira and[...]

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Everything You Need to Know About Atlassian Access and Crowd

Atlassian Cloud

As most of you know by now, Atlassian considers themselves a Cloud-first organization... and rightly so! In the last 365 days, Atlassian has made the following major changes to their Cloud platform: 

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Atlassian Data Center...Tried and True Plus What's New

Atlassian, Data Center

Isos and Atlassian have been talking a lot about Cloud lately, but what about the tried-and-true Data Center offering we all love? I'm happy to say that Data Center is alive and healthy with an exciting roadmap[...]

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