In my last blog, I wrote about project archiving in Jira Cloud. I'd like to say that two things are still happening since my previous blog post:

1. I'm still quarantined to my home due to Covid-19 and...

2. I'm[...]

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

For years now, we've seen how powerful the Jira Service Desk (JSD) platform can be for teams that help support a company or customers. JSD can find a place as an internal Help Desk, IT Systems support, or fielding[...]

Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:

• A customer-facing support portal
• Service Level Agreement metrics
• Tracking approvals

However, a few[...]

As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]

In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]

Atlassian recently released Cloud Migration Assistants for Jira Server, as well as Confluence Server and Data Center. These tools, in their current state, are helpful in migrating simple instances of Jira and[...]

As most of you know by now, Atlassian considers themselves a Cloud-first organization... and rightly so! In the last 365 days, Atlassian has made the following major changes to their Cloud platform: