In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]

We have been working in the public sector for years. From being on the GSA Schedule 70, to partnering with other primes, we have had our hand in some very interesting Atlassian public sector projects. So when[...]

An overwhelming majority of new Atlassian customers are choosing Cloud—more than 90%! A recent survey by Atlassian shows that existing customers are migrating to Cloud more than ever before. In fact, 67% of existing[...]

Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]

In previous blogs, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring that your ITSM processes are providing value to your customers and how to measure CSAT with Jira Service[...]

"Garbage in, garbage out" is often stated as a rule for many aspects of life: data quality, lifestyle choices around exercise and food, and yes - Jira instances.

A week or so ago, every employee at Isos received a thank you gift box, delivered by Priority Mail right to our doorsteps, in celebration of Isos Technology's 15th Anniversary.