When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management

Isos Technology is, once again, a proud Platinum Sponsor of Agile Arizona 2020! Agile Arizona, or Agile "Ari'Sofa"—as this year's conference is hilariously called by the organizers—is a virtual event that brings[...]

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.

Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]

Isos recently hosted a webinar, Navigating Scaled Agile with SAFe®, Jira Align and Marketplace Apps, that was very well attended and chock-full of information about how to successfully scale Agile in companies of all[...]

A well-oiled scrum team should have daily scrum meetings with a clear sprint cycle tuned to a couple of weeks, but if your team isn't working that smoothly, there are some intermediate steps you can take to pull them[...]

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]