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A Truly Transformational ITSM Experience

Atlassian Tools, Jira, Software Solutions, Jira Service Desk, ITSM

In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]

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Verified Atlassian Government Partner, Yeah We Are!

News, Atlassian, Atlassian Tools, Public Sector

We have been working in the public sector for years. From being on the GSA Schedule 70, to partnering with other primes, we have had our hand in some very interesting Atlassian public sector projects. So when[...]

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Know Before You Go: Considerations in Migrating to Atlassian Cloud

Cloud, Atlassian, Atlassian Tools, Remote Work

An overwhelming majority of new Atlassian customers are choosing Cloud—more than 90%! A recent survey by Atlassian shows that existing customers are migrating to Cloud more than ever before. In fact, 67% of existing[...]

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Why Service Management is a Critical Piece of DevOps

Atlassian, Atlassian Tools, DevOps, Jira Service Desk, ITSM

Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:

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Why Jira Service Desk Elevates IT Support for Remote Teams

Atlassian, Jira Service Desk, ITSM, Remote Work

Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]

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Webinar Presentation and Recording Now Available! IT and Improving the Agile Service Desk in a Post-COVID World

Atlassian Tools, Jira Service Desk, ITSM

We recently co-hosted a webinar with StarCIO and Atlassian for CIO and IT leaders titled, "How IT Leaders Can Improve the Agile Service Desk in a Post-COVID World."

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Webinar: Improving DevOps Collaboration on Major Incident Resolution and Problem Management

ITSM

Watch the replay and get the presentation slides of the June 24, 2020 webinar presented by Isos Technology and StarCIO!

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Atlassian Cloud Doesn't Mean Zero Administration - Keep It Clean

Atlassian Cloud

"Garbage in, garbage out" is often stated as a rule for many aspects of life: data quality, lifestyle choices around exercise and food, and yes - Jira instances.

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Isos 15th Anniversary: An Employee Perspective

Culture

A week or so ago, every employee at Isos received a thank you gift box, delivered by Priority Mail right to our doorsteps, in celebration of Isos Technology's 15th Anniversary.

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