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COVID-19 Has Accelerated the Pace of Digital Transformation—Atlassian Tools Can Help!

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

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What the Atlassian Cloud Price Increase Means for Your Organization

News, Atlassian Tools, Atlassian Cloud

Earlier today, Atlassian shared the news that it has increased its Cloud Standard licensing prices for existing customers. This will undoubtedly create some questions for our current and potential clients who either[...]

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3 Templates in Confluence Cloud That Will Save You Tons of Time

Confluence, Atlassian, Atlassian Cloud

How many times have you opened a new Confluence page and just stared at it? There's so much information to write down, and between formatting the page and writing all the words, it can all get very frustrating and[...]

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Automate Your Way to Visibility Controls with Extension for Jira Service Desk

Atlassian, Jira Service Desk, ITSM

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests, requirements, and use cases from our clients on a daily basis. Our job is to talk through solution options and recommend[...]

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4 Fantastic Features in Jira Service Desk

Atlassian Tools, Jira Service Desk

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

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What the Heck is a Trusted User? ...and Other User-y Things You'll Only Find on Jira Cloud

Jira, Atlassian Cloud

If you've ever added users to Jira Server or Data Center and somehow--whether due to a migration, a new team, or a new job--you find yourself needing to add/administer users in an Atlassian Cloud instance, there will[...]

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How to Apply the ITIL v4 Guiding Principles to Jira Service Desk Portal Design

Jira Service Desk, ITSM

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]

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Bam! How to Pull Assets from One Jira Project into Another One

Atlassian, Jira

I have to say that we have some incredibly talented solution engineers on the Isos Technology team. Their ability to think far outside the box and make the unimaginable a reality is something I see on almost a daily[...]

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Make Your Life Easier with These Confluence Cloud Basics

Confluence, Cloud, Atlassian Cloud

Confluence Cloud is a fantastic platform for documenting and organizing information while collaborating with your organization. The open structure of information really goes hand-in-hand with Atlassian's motto of[...]

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The Top 3 Atlassian Tools That Connect Remote Teams

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk, Remote Work

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

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