As more organizations undertake digital transformation efforts, Atlassian is keeping pace with the change by supercharging the product development of its cloud-based tools. Atlassian has written extensively about the

If you've attended any of Isos Technology's past webinars (and we sincerely hope you have...), you know that we have a great relationship with Isaac Sacolick, President of StarCIO. Isaac has moderated countless[...]

New case study! Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice Hotels currently franchises more than 7,000 hotels, representing nearly[...]

SLAs and SLOs have a cool, uncomplicated, and non-judgmental friend—Service Level Indicators, or SLIs, for short. And today, I'm here to introduce you to them and explain why they just may be your new BFF. Before I[...]

Here at Isos Technology, we've seen use cases for so many different scenarios! One that comes up now and then for both my clients (and myself, as an admin) is identifying all the projects where a specific project[...]

More than 90% of new Atlassian customers choose their cloud deployment option. Among its many benefits, it allows them to get started faster, increase productivity, streamline administration, and scale more[...]

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

Lots of organizations wonder if a Jira merge migration can save them time money. The short answer is an emphatic YES! But the long answer is a bit more layered and complicated.

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

A multitude of situations may have you wondering how to implement best practices for using your Atlassian tools in the cloud. Maybe your organization just migrated from an on-premise Atlassian instance and now has[...]