If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

A server to cloud migration is probably the last time that CIOs will have to get their hands dirty with Atlassian products in this manner. And an experienced partner like Isos can help because we go through these[...]

As a Jira administrator, one of the health metrics I consider for any system I manage is uptime. Uptime is defined as the time during which a machine, especially a computer, is in operation. In the context of Jira,[...]

In my previous blog installment, I talked about what's involved with Atlassian Managed Services and how it works. We covered some of the basics, but didn't dig into any specific use cases, so I decided to put[...]

At Isos Technology, we’re pleased to introduce a brand-new course to our comprehensive training resources: Confluence for Teams. This three-hour course is perfect for teams who are new to Confluence and need to learn[...]

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

For the many thousands of organizations—both large and small—that use Git as their source-code version control system, the tool that they use to house that source code—the repository—can have a big impact on how[...]

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

The importance of moving to Atlassian Cloud, or learning more about cloud migration in general, has grown.

As COO of Isos Technology, I am heavily involved in Isos IT operations, and I regularly meet as a client of our Managed Services team for our Atlassian Server tools. After many discussions and getting clear direction[...]