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New! The Demystification of Atlassian Cloud: How to Choose the Right Plan for Your Organization

Cloud, Atlassian, Atlassian Tools, Atlassian Cloud, Managed Services

More than 90% of new Atlassian customers choose their cloud deployment option. Among its many benefits, it allows them to get started faster, increase productivity, streamline administration, and scale more[...]

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5 Key Ways an Atlassian Managed Services Partner Can Add Value

Atlassian, Atlassian Tools, Managed Services

Here at Isos Technology, our Managed Services team is known for superb customer service and overall support of your Atlassian stack. Whether you're looking for incident support for your Atlassian products,[...]

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New! The Complete Guide to Atlassian Managed Services

Atlassian, Atlassian Tools, Managed Services

More organizations than ever are outsourcing business-critical IT processes like hosting, security, and application management to managed services providers.

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3 Ways Managed Services Engineers Can Help with Your Atlassian Tools

Managed Services

Here at Isos Technology, I'm on a team of engineers who work hand-in-hand with our Managed Services department to get things done for our clients. Having our team as a resource for your Atlassian tools can be a huge[...]

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3 Managed Services Use Cases That Apply to Businesses of All Sizes

Atlassian, Atlassian Tools, Managed Services

In my previous blog installment, I talked about what's involved with Atlassian Managed Services and how it works. We covered some of the basics, but didn't dig into any specific use cases, so I decided to put[...]

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How Managed Services Can Help Nail Down Your Atlassian Strategy

Managed Services

You've probably heard about Managed Services in the past, although it's commonly misunderstood. Many people think of it as just another team that closes out tickets. Here at Isos Technology, Managed Services does[...]

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Contractors vs. Managed Services: What's the Best Option for Jira Administration?

Atlassian, Managed Services

When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

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Are Atlassian Managed Services Right for You?

Atlassian, Managed Services

So you need help managing your Atlassian applications and don't have the staff to do it. The perfect solution for your team may very well be Atlassian Managed Services...and at Isos Technology, we're here to help you[...]

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Dealing with Client Escalations

DevOps, Managed Services

In the world of managed services we deal with a variety of client scenarios/situations. In some cases, the client may get "heated" and we have to do our best to mitigate and manage the situations to a favorable outcome.[...]

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Reactive Support vs. Proactive Support

DevOps, Managed Services

In a perfect world we would be able to predict the future for everyone. But alas, we live in a reality where this is most definitely not the case. In the world of client support we have to anticipate the future needs[...]

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