In the world of managed services we deal with a variety of client scenarios/situations. In some cases, the client may get "heated" and we have to do our best to mitigate and manage the situations to a favorable outcome.[...]
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Reactive Support vs. Proactive Support
In a perfect world we would be able to predict the future for everyone. But alas, we live in a reality where this is most definitely not the case. In the world of client support we have to anticipate the future needs[...]
Benefits of an Atlassian Solutions Partner Managing Your Private Cloud
Cloud, Atlassian, Jira, Atlassian Cloud, AWS, Managed Services
Moving from a Server into a Cloud environment like AWS, Azure or GCP is a very popular choice among customers. The flexibility of being able to scale up and down as necessary, not maintain servers, and moving Jira[...]
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How to Isolate the Cause of a Problem Using the Rule of Halves
In the business of managed services, time is always of the essence. Companies rely on their technology to be successful, so when something stops working it affects the bottom line.
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The Right Communication is Key
Technology is amazing! It allows us as human beings to do so many things and to stay connected like no other age in the history of the world. Social media and other modes of communication allow us to know what someone[...]
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