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The Definitive Guide to Transitioning from ITSM to ESM

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

10 May, 2022

5 Reasons It’s Time to Update Your Service Desk Technology to JSM

The IT Service Desk serves as a front-line point for customer contact and an essential part of the...

12 Apr, 2022

How to Use the New ITSM Categories Functionality in Jira Service Management

As Jira Service Management (JSM) has grown, Atlassian has made several enhancements to bolster its...

15 Mar, 2022

Atlassian Acquires Percept AI—What that Means for Jira Service Management

Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...

1 Mar, 2022

The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

1 Mar, 2022

Practical Recommendations for Cleaning and Organizing Your Atlassian Instance

Many organizations begin using Atlassian tools organically—a team adopts them, finds they...

22 Feb, 2022

What IT Teams Can Teach Business Teams about Running a JSM Service Desk

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up,...

21 Dec, 2021
Atlassian Tools

Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

14 Dec, 2021
Atlassian Tools

Practical Tips for Using Atlassian Insight for Asset Management

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for...

30 Nov, 2021
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