Guest Contributor: Isaac Sacolick, President | CIO, StarCIO
Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]
Read MoreJira, DevOps, ITSM, Digital Transformation, Jira Service Management, Site Reliability Engineering
Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]
Read MoreAtlassian, Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management
If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]
Read MoreAtlassian, Atlassian Tools, Agile, ITSM, Jira Service Management, Enterprise Service Management
There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]
Read MoreITSM, Jira Service Management, Enterprise Service Management
It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]
Read MoreAtlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management
As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]
Read MoreAtlassian Tools, ITSM, Jira Service Management
Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]
Read MoreNews, Atlassian Tools, Atlassian Cloud, Atlassian Summit, ITSM, Remote Work, Jira Service Management
2020 brought its share of unexpected challenges, and many organizations found themselves relying even more on Atlassian tools to power their teams. Isos Technology was no exception. While we’ve always had a[...]
Read MoreAtlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management
With the introduction of Jira Service Management, Atlassian brings together its industry-leading Jira Service Desk ITSM software with its Opsgenie incident management software, and introduces a host of new features[...]
News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management
Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.
Read MoreNews, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management
On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]
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