The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]

At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the ability to use their manual processes. If you're noticing that this is happening in your company, read on! We'll take a[...]

Didn’t get enough great Atlassian content at Team ’21? Or maybe you missed out on Team ’21 altogether? No worries, mate. Atlassian has you covered with Team Tour ’21, The Series. Team Tour ’21 is your free,[...]

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to set up a knowledge base. It's not just good for the ITSM team--customers benefit, too! With a knowledge base,[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Let’s take stock of where your organization is on its Agile, DevOps, SRE, and ITSM journeys.