<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=299788&amp;fmt=gif">

DevOps Next Frontier: Improving ITSM by Transforming the CAB

Atlassian Tools, DevOps, Jira Service Desk, ITSM

By Isaac Sacolick, President | CIO | Author

 

Transformative IT leaders, including CIOs, CTOs, and CDOs, who want to challenge their own status quo and improve productivity, quality, and team happiness should perform[...]

Read More

June ITSM Webinar Series: Register Today!

ITSM

Join Isos Technology and StarCIO for our June webinar series! We are hosting two ITSM-focused webinars you won't want to miss! 

Read More

We Can't HALP Falling in Love with Atlassian's Newest Tool

Atlassian, Atlassian Tools, Apps, ITSM

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

Read More

3 ITSM Trends We're Seeing

Atlassian, Jira Service Desk, ITSM

IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

Read More

Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian, Jira Service Desk, ITSM

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

Read More

The Importance of Customer Satisfaction (CSAT) in ITSM

Jira Service Desk, ITSM

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

Read More

App Spotlight of the Month: Insight from Mindville

Atlassian, Jira Service Desk, Apps, ITSM

Here at Isos, we are exposed to an abundance of Atlassian Marketplace Apps on the regular. In fact, we consider ourselves experts on the subject, which is why we opted to include an "App Spotlight of the Month" in[...]

Read More
  • Page 1 of 1
  • 1
Subscribe to Our Newsletter

Recent Blog Posts