As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]
Read More3 Key Drivers for the Adoption of Jira Service Management by Business Teams
Atlassian Tools, ITSM, Jira Service Management
Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]
Read MoreYear in Review: Atlassian's Top 5 Announcements of 2020
News, Atlassian Tools, Atlassian Cloud, Atlassian Summit, ITSM, Remote Work, Jira Service Management
2020 brought its share of unexpected challenges, and many organizations found themselves relying even more on Atlassian tools to power their teams. Isos Technology was no exception. While we’ve always had a[...]
Read MoreModernize Your Organization's ITSM with Jira Service Management
Atlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management
With the introduction of Jira Service Management, Atlassian brings together its industry-leading Jira Service Desk ITSM software with its Opsgenie incident management software, and introduces a host of new features[...]
Looking Ahead: More Jira Service Management Features Coming Soon!
News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management
Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.
Read MoreWhy Jira Service Management is the Smart Solution for Today's ITSM
News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management
On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]
Read MoreThe 411 on Atlassian's Latest Gem: Jira Service Management
News, Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management
Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management
Read MoreWhat IT Managers Need to Know About Jira Service Management
News, Cloud, Atlassian Tools, Jira, User Experience, Opsgenie, Jira Service Desk, Apps, ITSM, Jira Service Management
Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.
Read More3 Ways Statuspage Makes it Easy to Communicate Real-Time Status to Users
Atlassian Tools, Jira Service Desk, ITSM, Statuspage
Statuspage, Atlassian's #1 incident and status communication tool, is—quite literally—a page showing the status of your organization's systems. This Atlassian tool can be used as a public page for external users like[...]
Read MoreHow a Single Platform Can Improve DevOps and ITSM Collaboration
Atlassian, Atlassian Tools, DevOps, ITSM
More than ever, organizations are making the culture and structural changes necessary to embrace DevOps. Fundamentally, DevOps is the concept of tightly-integrated collaboration between development and operations[...]
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