By Isaac Sacolick, President | CIO | Author

Transformative IT leaders, including CIOs, CTOs, and CDOs, who want to challenge their own status quo and improve productivity, quality, and team happiness should perform[...]

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

Here at Isos, we are exposed to an abundance of Atlassian Marketplace Apps on the regular. In fact, we consider ourselves experts on the subject, which is why we opted to include an "App Spotlight of the Month" in[...]