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    Atlassian

    The Definitive Guide to Transitioning from ITSM to ESM

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    10 May, 2022
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    ITSM

    5 Reasons It’s Time to Update Your Service Desk Technology to JSM

    The IT Service Desk serves as a front-line point for customer contact and an essential part of the...

    12 Apr, 2022
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    Atlassian

    How to Use the New ITSM Categories Functionality in Jira Service Management

    As Jira Service Management (JSM) has grown, Atlassian has made several enhancements to bolster its...

    15 Mar, 2022
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    Atlassian

    Atlassian Acquires Percept AI—What that Means for Jira Service Management

    Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...

    1 Mar, 2022
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    Atlassian

    The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

    Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

    1 Mar, 2022
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    Atlassian

    Practical Recommendations for Cleaning and Organizing Your Atlassian Instance

    Many organizations begin using Atlassian tools organically—a team adopts them, finds they...

    22 Feb, 2022
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    ITSM

    What IT Teams Can Teach Business Teams about Running a JSM Service Desk

    Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up,...

    21 Dec, 2021
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    Atlassian Tools

    Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    14 Dec, 2021
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    Atlassian Tools

    Practical Tips for Using Atlassian Insight for Asset Management

    Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for...

    30 Nov, 2021
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