The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]Read More
[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®
Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]Read More
The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.Read More
At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]Read More
At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the ability to use their manual processes. If you're noticing that this is happening in your company, read on! We'll take a[...]Read More
New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.
Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]Read More