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    Get the latest on Atlassian, learn about Agile methodology, ITSM, cloud, and DevOps, read about culture and best practices, and dive deep into Atlassian tools such as Confluence, Jira, and JSM.

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    Cloud

    5 Reasons You Shouldn't Go it Alone When Implementing Atlassian

    I'd like to tell you a story. It involves cats and toys, with a generous helping of angst,...

    9 Aug, 2022
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    ITSM

    5 Reasons to Choose Jira Service Management for Your Next ITSM Solution

    At Isos Technology, we are 100% dedicated to the implementation, customization, and support of...

    26 Jul, 2022
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    Atlassian

    The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

    Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

    26 Jul, 2022
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    ITSM

    Looking for New ITSM Technology? Here Are 3 Things to Consider

    The decision to implement new ITSM technology is a big one, and it’s important to get it right. You...

    28 Jun, 2022
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    Atlassian

    The Definitive Guide to Transitioning from ITSM to ESM

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    24 Jun, 2022
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    ITSM

    5 Reasons It’s Time to Update Your Service Desk Technology to JSM

    The IT Service Desk serves as a front-line point for customer contact and an essential part of the...

    12 Apr, 2022
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    Atlassian

    How to Use the New ITSM Categories Functionality in Jira Service Management

    As Jira Service Management (JSM) has grown, Atlassian has made several enhancements to bolster its...

    15 Mar, 2022
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    Atlassian

    Atlassian Acquires Percept AI—What that Means for Jira Service Management

    Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...

    1 Mar, 2022
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    Atlassian

    Practical Recommendations for Cleaning and Organizing Your Atlassian Instance

    Many organizations begin using Atlassian tools organically—a team adopts them, finds they...

    22 Feb, 2022
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