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Is Jira Service Management Right For Your Company?

ITSM, Jira Service Management

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]

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Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

ITSM, Jira Service Management

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to set up a knowledge base. It's not just good for the ITSM team--customers benefit, too! With a knowledge base,[...]

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Enabling IT Transformation: Agile, DevOps, and ITSM Workflow Automations and Integrations

Agile, DevOps, ITSM

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Let’s take stock of where your organization is on its Agile, DevOps, SRE, and ITSM journeys.

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A How-to on Effectively Using Queues in Jira Service Management

Atlassian Tools, ITSM, Jira Service Management

Queues in Jira Service Management (JSM) are a great way to bucket issues, helping to put the work in front of the right person to address the need at hand quickly. Building a queue is as easy as a good JQL statement.

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Atlassian’s ThinkTilt Acquisition is a ProForma Formula for ITSM & ESM Success

Atlassian, Atlassian Tools, Jira, ITSM, Jira Service Management, Enterprise Service Management

In the runup to Team ’21, Atlassian announced they had acquired ThinkTilt, the company that makes one of our favorite no-code/low-code form builders for Jira and Jira Service Management, ProForma. ProForma has been[...]

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5 Surprising Insights on the Important SRE Role

Jira, DevOps, ITSM, Digital Transformation, Jira Service Management, Site Reliability Engineering

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]

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Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

Atlassian, Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

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Key Considerations for a Modern, Resilient, and Agile Service Desk

Atlassian, Atlassian Tools, Agile, ITSM, Jira Service Management, Enterprise Service Management

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

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