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isos-insights

[New Whitepaper] The Definitive Guide to Transitioning from ITSM to ESM

Atlassian, Agile, ITSM, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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Practical Tips for Using Atlassian Insight for Asset Management

Atlassian Tools, ITSM, Jira Service Management

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for asset tracking. In IT, we all love .CSV files, but as organizations grow and hardware gets upgraded, it becomes an[...]

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[Watch the Webinar] 5 Rules for Cleaning and Organizing Your Atlassian House

Atlassian, Atlassian Tools, Jira, ITSM, Incident Management, Jira Service Management

The recording and presentation slides from our November 3rd webinar, Five Rules for Cleaning and Organizing Your Atlassian House, presented by Atlassian, MSU Federal Credit Union, StarCIO, and Isos Technology, are[...]

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How Jira Service Management Streamlines Service Operations: Problem Management

Atlassian, Atlassian Tools, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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How Jira Service Management Streamlines Service Operations: Incident Management

Atlassian, ITSM, Incident Management, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM)—which is built on[...]

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5 Rules for Cleaning and Organizing Your Atlassian House

Atlassian, Atlassian Tools, Jira, ITSM, Incident Management, Jira Service Management

Is it time to do a little fall cleaning in your Jira and Jira Service Management (JSM) instance? Has it gotten a bit messy with too many projects, fields, workflows, and schemas? Or perhaps you’ve found that there’s[...]

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How Jira Service Management Streamlines Service Delivery

Atlassian, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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How to Become a Tech Hero by Extending ITSM to Enterprise Service Management

ITSM, Jira Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Are you using Jira Service Management (JSM) for IT service management (ITSM)? Or maybe IT uses another tool to manage service levels, incidents, requests,[...]

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Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

News, Atlassian, ITSM, Jira Service Management, Enterprise Service Management

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

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[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

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