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Cloud

5 Reasons You Shouldn't Go it Alone When Implementing Atlassian

I'd like to tell you a story. It involves cats and toys, with a generous helping of angst,...

9 Aug, 2022
ITSM

5 Reasons to Choose Jira Service Management for Your Next ITSM Solution

At Isos Technology, we are 100% dedicated to the implementation, customization, and support of...

26 Jul, 2022
Atlassian

The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

26 Jul, 2022
ITSM

Looking for New ITSM Technology? Here Are 3 Things to Consider

The decision to implement new ITSM technology is a big one, and it’s important to get it right. You...

28 Jun, 2022
Atlassian

The Definitive Guide to Transitioning from ITSM to ESM

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

24 Jun, 2022
ITSM

5 Reasons It’s Time to Update Your Service Desk Technology to JSM

The IT Service Desk serves as a front-line point for customer contact and an essential part of the...

12 Apr, 2022
Atlassian

How to Use the New ITSM Categories Functionality in Jira Service Management

As Jira Service Management (JSM) has grown, Atlassian has made several enhancements to bolster its...

15 Mar, 2022
Atlassian

Atlassian Acquires Percept AI—What that Means for Jira Service Management

Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...

1 Mar, 2022
Atlassian

Practical Recommendations for Cleaning and Organizing Your Atlassian Instance

Many organizations begin using Atlassian tools organically—a team adopts them, finds they...

22 Feb, 2022
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