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5 Surprising Insights on the Important SRE Role

Jira, DevOps, ITSM, Digital Transformation, Jira Service Management, Site Reliability Engineering

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]

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Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

Atlassian, Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

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Key Considerations for a Modern, Resilient, and Agile Service Desk

Atlassian, Atlassian Tools, Agile, ITSM, Jira Service Management, Enterprise Service Management

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

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3 Key Drivers for the Adoption of Jira Service Management by Business Teams

Atlassian Tools, ITSM, Jira Service Management

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]

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Year in Review: Atlassian's Top 5 Announcements of 2020

News, Atlassian Tools, Atlassian Cloud, Atlassian Summit, ITSM, Remote Work, Jira Service Management

2020 brought its share of unexpected challenges, and many organizations found themselves relying even more on Atlassian tools to power their teams. Isos Technology was no exception. While we’ve always had a[...]

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Modernize Your Organization's ITSM with Jira Service Management

Atlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management

With the introduction of Jira Service Management, Atlassian brings together its industry-leading Jira Service Desk ITSM software with its Opsgenie incident management software, and introduces a host of new features[...]

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Looking Ahead: More Jira Service Management Features Coming Soon!

News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management

Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.

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Why Jira Service Management is the Smart Solution for Today's ITSM

News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]

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