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isos-insights

Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

News, Atlassian, ITSM, Jira Service Management, Enterprise Service Management

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

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[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

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Don’t Let Messy Processes Get You Down! Standardize Them in Jira Service Management

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

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Will Jira Service Management Integrate with My Other Systems? You Bet—And It’s Easy!

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]

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Jira Service Management: How to Scale with Automation

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the ability to use their manual processes. If you're noticing that this is happening in your company, read on! We'll take a[...]

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Tired of Hulu? Bored with Netflix? Team Tour ’21 Is Now Streaming (for Free)!

News, Atlassian, Atlassian Tools, DevOps, ITSM, Remote Work, Enterprise Service Management, Atlassian Team '21

Didn’t get enough great Atlassian content at Team ’21? Or maybe you missed out on Team ’21 altogether? No worries, mate. Atlassian has you covered with Team Tour ’21, The Series. Team Tour ’21 is your free,[...]

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New Jira Service Management Guide!

Atlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management

New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.

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Is Jira Service Management Right For Your Company?

ITSM, Jira Service Management

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]

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Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

ITSM, Jira Service Management

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to set up a knowledge base. It's not just good for the ITSM team--customers benefit, too! With a knowledge base,[...]

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Enabling IT Transformation: Agile, DevOps, and ITSM Workflow Automations and Integrations

Agile, DevOps, ITSM

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Let’s take stock of where your organization is on its Agile, DevOps, SRE, and ITSM journeys.

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