Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for asset tracking. In IT, we all love .CSV files, but as organizations grow and hardware gets upgraded, it becomes an[...]

The recording and presentation slides from our November 3rd webinar, Five Rules for Cleaning and Organizing Your Atlassian House, presented by Atlassian, MSU Federal Credit Union, StarCIO, and Isos Technology, are[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM)—which is built on[...]

Is it time to do a little fall cleaning in your Jira and Jira Service Management (JSM) instance? Has it gotten a bit messy with too many projects, fields, workflows, and schemas? Or perhaps you’ve found that there’s[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Are you using Jira Service Management (JSM) for IT service management (ITSM)? Or maybe IT uses another tool to manage service levels, incidents, requests,[...]

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]