As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]

In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]

In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]

Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]

In previous blogs, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring that your ITSM processes are providing value to your customers and how to measure CSAT with Jira Service[...]

By Isaac Sacolick, President | CIO | Author

Agile development teams that want to innovate and release features faster adopt DevOps practices to plan, deliver, and monitor applications. They automate[...]