As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]Read More
In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]Read More
We recently co-hosted a webinar with StarCIO and Atlassian for Agile and DevOps leaders titled, "Improving DevOps Collaboration on Major Incident Resolution."
In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]Read More
Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:
Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]Read More
Webinar Presentation and Recording Now Available! IT and Improving the Agile Service Desk in a Post-COVID World
We recently co-hosted a webinar with StarCIO and Atlassian for CIO and IT leaders titled, "How IT Leaders Can Improve the Agile Service Desk in a Post-COVID World."
Watch the replay and get the presentation slides of the June 24, 2020 webinar presented by Isos Technology and StarCIO!
By Isaac Sacolick, President | CIO | Author
Agile development teams that want to innovate and release features faster adopt DevOps practices to plan, deliver, and monitor applications. They automate[...]Read More