Transforming IT operations: How Aristotle elevated efficiency and collaboration with Isos Technology and Jira Service Management

Aristotle, a leading investment management firm, was rapidly expanding and needed to get their IT teams on the same platform. While most teams used Atlassian Jira and Confluence, their IT service desk was stuck on Freshdesk, which limited collaboration and visibility across teams.

The Problem

Aristotle wanted to streamline its IT operations and improve cross-team collaboration by moving everything to one platform. It also needed to maintain high-security standards, like SOC 2 compliance, and automate workflows to handle its growing workload. After meeting with several Atlassian partners, it chose Isos Technology to help it migrate to Jira Service Management (JSM).

The Solution

Isos Technology worked closely with Aristotle to set up JSM as their new, unified service desk. They automated processes, like onboarding, and used tools like Atlassian Forms and Assets to capture and manage data effectively. To improve the user experience, they implemented Refined, a tool that customized IT portals and provided dynamic content.

The Results

In just a few months, Isos Technology transformed Aristotle's IT operations with JSM, leading to:

• A single platform for all IT teams
• More efficient processes and automation
• Better user experience with customized portals
• Improved visibility and compliance
• Faster ticket resolution
• And more...

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