An Online Job Search Platform Partners with Isos Technology to Replace ServiceNow with JSM

This online job search platform is the #1 job site worldwide, with more than 250 million unique visitors each month, and provides job seekers in more than 60 countries with free access to millions of jobs from thousands of companies. When the company needed help migrating more than 400 agents and 30 different support teams off of ServiceNow, they chose to partner with Isos Technology to implement and optimize Jira Service Management.

The Challenge

While growing to become the #1 job site worldwide, the company’s ServiceNow ITSM solution became increasingly complex, to the point where it was becoming challenging for agents to effectively complete their work. Recognizing this, the company saw that there was an opportunity to simplify and consolidate processes, allowing them to improve internal and external user experiences.

The Solution

Working with Isos, it was determined that the company’s new JSM Cloud instance had to be up and running within a month, to help them avoid unnecessary costs and unwanted downtime. Because the company deemed it unnecessary to migrate old data or recreate old processes, they were able to use this as an opportunity to audit and optimize their new workflows. 

The Results

• Isos was able to implement the new system in just a few weeks, so the company could quickly begin benefiting from their simplified portal and processes
• The straightforward, easy-to-use, and greatly simplified system meant that both agents and customers could quickly get up to speed and ensured rapid adoption of JSM
• And more!

Interested in learning more about how Isos Technology partnered with an online job search platform to migrate away from ServiceNow and implement Jira Service Management? Download the case study now!