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As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]

Atlassian's Team '21 is right around the corner, and we are here for it! This virtual conference replaces Atlassian's most popular and best-attended annual event, Summit. Last year, Atlassian had to quickly pivot[...]

Guest Contributor: Damian Rosochacki

One of the more common issues with Jira configuration is having too many fields on screens. This is especially true for teams that have been using Jira for a while, as they[...]

By now you've heard that Atlassian's Server products are going away (check out the details of the timing). Atlassian's Cloud products have come a long way in their first few years from the old Atlassian OnDemand[...]

Atlassian's shift to Cloud services is a pressing concern for IT managers and their organizations. The Isos team has the knowledge and expertise IT managers can rely on, built on almost 10 years of moving businesses[...]

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

As a Jira administrator, one of the health metrics I consider for any system I manage is uptime. Uptime is defined as the time during which a machine, especially a computer, is in operation. In the context of Jira,[...]

In my previous blog installment, I talked about what's involved with Atlassian Managed Services and how it works. We covered some of the basics, but didn't dig into any specific use cases, so I decided to put[...]

At Isos Technology, we’re pleased to introduce a brand-new course to our comprehensive training resources: Confluence for Teams. This three-hour course is perfect for teams who are new to Confluence and need to learn[...]