So...you've probably heard. Atlassian made a pretty major announcement this past Friday, October 16th. Co-Founder Scott Farquhar announced that they're retiring their 18-year-old Server deployment option so they can[...]

The recording and presentation slides from our recent webinar, "How to Navigate Scaled Agile Using SAFe®, Jira Align, & Marketplace Apps," are now available!

More than ever, organizations are making the culture and structural changes necessary to embrace DevOps. Fundamentally, DevOps is the concept of tightly-integrated collaboration between development and operations[...]

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

Earlier today, Atlassian shared the news that it has increased its Cloud Standard licensing prices for existing customers. This will undoubtedly create some questions for our current and potential clients who either[...]

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

Guest Contributor:  Isaac Sacolick, President | CIO, StarCIO

If you can fully define what the new normal is and how long it will last, then you are one step ahead of many of the experts. What we can safely say is[...]