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How Jira Service Management Streamlines Service Operations: Problem Management

Atlassian, Atlassian Tools, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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Which Atlassian Cloud Plan Is Right for You—Free, Standard, Premium, or Enterprise?

Cloud, Atlassian, Atlassian Tools, Atlassian Cloud, Digital Transformation

More than 90% of new Atlassian customers choose the Cloud deployment option, so they can get started faster, increase productivity, streamline administration, and scale more efficiently. And while more than 80% of[...]

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5 Rules for Cleaning and Organizing Your Atlassian House

Atlassian, Atlassian Tools, Jira, ITSM, Incident Management, Jira Service Management

Is it time to do a little fall cleaning in your Jira and Jira Service Management (JSM) instance? Has it gotten a bit messy with too many projects, fields, workflows, and schemas? Or perhaps you’ve found that there’s[...]

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Children's Miracle Network Hospitals Expedites Project Management Success with Isos Technology Managed Services

Case Studies, Atlassian, Atlassian Tools, Jira, Managed Services

New case study! Children’s Miracle Network Hospitals® raises funds for 170 children’s hospitals that support the health of 10 million kids each year across the U.S. and Canada.

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Know Before You Go: Considerations in Migrating to Atlassian Cloud

Cloud, Atlassian, Atlassian Tools, Remote Work

According to a recent survey, Atlassian customers are choosing Cloud more than ever before. More than 90% of new customers opt for the Cloud platform, while 67% of existing customers who currently deploy Server or[...]

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[New Whitepaper] Leading through Change: The C-Suite's Role in Enterprise Agile Transformation

Atlassian, Atlassian Tools, Agile

When the Agile Manifesto was introduced in 2001, its authors had a vision for a better way to develop software, one that prioritized people over processes. Since then, agile methodologies have been embraced around[...]

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Choice Hotels Partners with Isos Technology to Migrate from Rally to Jira Software

Case Studies, Atlassian, Atlassian Tools, Jira, Atlassian Cloud

New case study! Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice Hotels currently franchises more than 7,000 hotels, representing nearly[...]

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Jira Admin Tip #5: A Groovy Way to Find All Projects with a Specific Project Role

Atlassian, Atlassian Tools, Jira

Here at Isos Technology, we've seen use cases for so many different scenarios! One that comes up now and then for both my clients (and myself, as an admin) is identifying all the projects where a specific project[...]

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The Demystification of Atlassian Cloud: How to Choose the Right Plan for Your Organization

Cloud, Atlassian, Atlassian Tools, Atlassian Cloud, Managed Services

More than 90% of new Atlassian customers choose their cloud deployment option. Among its many benefits, it allows them to get started faster, increase productivity, streamline administration, and scale more[...]

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[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

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