Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]
Read MoreAtlassian Companion Makes it Easy to Edit Files in Confluence
Many of my clients use Confluence as a file-sharing tool, which is really easy when you use the File List blueprint.
Did you know that Confluence will keep track of each version of your file? All you have to do is[...]
Read More7 Best Practices for Consolidating Jira Instances - Part 1
Cloud, Atlassian, Atlassian Tools, Atlassian Cloud
Guest Contributor: Isaac Sacolick, President | CIO, StarCIO
In our latest series, Isaac Sacolick (Isos Technology's favorite guest author and webinar moderator) does a deep dive into how and why you should merge[...]
Read MoreHow to Unlock the Power of High-Velocity ITSM, According to Forrester®
Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management
As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]
Read MoreOpsgenie Integrations are an Incident Manager's Best Friend
Overview
Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]
Read More3 Key Drivers for the Adoption of Jira Service Management by Business Teams
Atlassian Tools, ITSM, Jira Service Management
Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]
Read MoreDon't Key That in Again! Simplify Recurring Projects with Issue Templates for Jira
Atlassian, Atlassian Tools, Jira, Apps
We all have lists of critical tasks that need to be performed regularly—the kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]
Read MoreAtlassian Insight—Now You Can Model Everything!
If you take a quick glance at Atlassian's newest product, Insight, you might think "Oh, asset management, I understand." That quick judgment is just as much of a mistake as seeing Jira and thinking "Oh, a bug[...]
Navigating Scaled Agile with SAFe® and Jira Align
Atlassian, Atlassian Tools, Jira Align, Digital Transformation
Digital transformation is more than a buzzword. In today's incredibly dynamic business environment, it's an imperative. But what is digital transformation all about? For many organizations, the answer is business[...]
Read MoreStreamline 311 for Citizen Engagement - Part 2
Atlassian, Atlassian Tools, Jira Service Management
In Part 1 of this series, we talked about using Jira Service Management (JSM) to modernize 311, a non-emergency phone number that people can call in many cities to find information about services, make[...]