When the Agile Manifesto was introduced in 2001, its authors had a vision for a better way to develop software, one that prioritized people over processes. Since then, agile methodologies have been embraced around[...]

New case study! Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice Hotels currently franchises more than 7,000 hotels, representing nearly[...]

Here at Isos Technology, we've seen use cases for so many different scenarios! One that comes up now and then for both my clients (and myself, as an admin) is identifying all the projects where a specific project[...]

More than 90% of new Atlassian customers choose their cloud deployment option. Among its many benefits, it allows them to get started faster, increase productivity, streamline administration, and scale more[...]

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

Lots of organizations wonder if a Jira merge migration can save them time money. The short answer is an emphatic YES! But the long answer is a bit more layered and complicated.

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]

More organizations than ever are outsourcing business-critical IT processes like hosting, security, and application management to managed services providers.

Merging two or more Atlassian instances is a big undertaking, and it's important for businesses to understand what they're getting into before embarking on this complex initiative. To help prepare you for these[...]