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Simplify Incident Management with These 5 Atlassian Tools

Confluence, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Incident Management, Statuspage

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

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Your One-Stop Guide to Incident Management Using Atlassian Tools

Atlassian Tools, Jira Service Desk, ITSM, Incident Management

 

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

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COVID-19 Has Accelerated the Pace of Digital Transformation—Atlassian Tools Can Help!

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the uncertainty in their voice, along with[...]

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What the Atlassian Cloud Price Increase Means for Your Organization

News, Atlassian Tools, Atlassian Cloud

Earlier today, Atlassian shared the news that it has increased its Cloud Standard licensing prices for existing customers. This will undoubtedly create some questions for our current and potential clients who either[...]

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4 Fantastic Features in Jira Service Desk

Atlassian Tools, Jira Service Desk

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

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The Top 3 Atlassian Tools That Connect Remote Teams

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk, Remote Work

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

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5 Ways to Elevate IT Resiliency for the New Normal

Atlassian Tools, DevOps, ITSM, Remote Work

Guest Contributor:  Isaac Sacolick, President | CIO, StarCIO

If you can fully define what the new normal is and how long it will last, then you are one step ahead of many of the experts. What we can safely say is[...]

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All Your Questions about Remote Work Answered (by Someone with Years of Experience)

Atlassian Tools, Remote Work

Let’s face it...everything is disrupted right now. COVID-19 has turned our lives upside down. Every newscast brings anxiety. We all are missing our family and friends. Even my dog doesn’t understand why we are[...]

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Be Collaborative, Be Connected, Be a Remote Team

Confluence, Atlassian, Atlassian Tools, Jira, Bitbucket, Remote Work

 

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

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5 Reasons We're Thrilled About Atlassian's Acquisition of Mindville

News, Atlassian Tools, Jira Service Desk, ITSM

 

Atlassian recently shared some exciting news! They announced the acquisition of Mindville, an asset and configuration management company founded in 2013. Mindville is based in Sweden and boasts over 1,700 customers[...]

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