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As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]

Need some Advanced JQL for not counting time over a weekend?  Keep reading...

Guest Contributor: Damian Rosochacki

One of the more common issues with Jira configuration is having too many fields on screens. This is especially true for teams that have been using Jira for a while, as they[...]

Often, the best or most impactful ideas for improving and iterating on a product come not from Product Managers, Product Marketers, or Developers directly involved in the product's future. Instead, they originate[...]

Here at Isos Technology, implementing custom Groovy scripts for Jira is commonplace. Whether it's for cleanup, complex post functions in workflows, or other needed administration tasks, most Jira Admins become very[...]

By now you've heard that Atlassian's Server products are going away (check out the details of the timing). Atlassian's Cloud products have come a long way in their first few years from the old Atlassian OnDemand[...]

Atlassian's shift to Cloud services is a pressing concern for IT managers and their organizations. The Isos team has the knowledge and expertise IT managers can rely on, built on almost 10 years of moving businesses[...]

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

A server to cloud migration is probably the last time that CIOs will have to get their hands dirty with Atlassian products in this manner. And an experienced partner like Isos can help because we go through these[...]