As we all know, there is a huge difference between ground-based (Server and Data Center) and cloud-based Atlassian tooling. Both have clear advantages and disadvantages, so making the decision on what's best for your[...]

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

There are any number of reasons an organization might choose to migrate to Atlassian Cloud. Perhaps a CTO or CIO has mandated moving all enterprise tools to the cloud. Or, perhaps mergers and acquisitions are[...]

In the accounting and human resources offices here at Isos Technology, we use Confluence, Jira, Jira Service Desk, and Trello every day. In this post, I'll explain how our back office teams use these tools and how[...]

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

For years now, we've seen how powerful the Jira Service Desk (JSD) platform can be for teams that help support a company or customers. JSD can find a place as an internal Help Desk, IT Systems support, or fielding[...]

Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:

• A customer-facing support portal
• Service Level Agreement metrics
• Tracking approvals

However, a few[...]

As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]

In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]