The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

When the Agile Manifesto was introduced in 2001, its authors had a vision for a better way to develop software, one that prioritized people over processes. Since then, agile methodologies have been embraced around[...]

Atlassian tools are mission critical, but if you’re like many companies we work with, you might be able to get even more out of your investment in them with the help of an Atlassian Managed Services Provider (MSP).[...]

As more organizations undertake digital transformation efforts, Atlassian is keeping pace with the change by supercharging the product development of its cloud-based tools. Atlassian has written extensively about the

New case study! Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice Hotels currently franchises more than 7,000 hotels, representing nearly[...]

Here at Isos Technology, we've seen use cases for so many different scenarios! One that comes up now and then for both my clients (and myself, as an admin) is identifying all the projects where a specific project[...]

More than 90% of new Atlassian customers choose their cloud deployment option. Among its many benefits, it allows them to get started faster, increase productivity, streamline administration, and scale more[...]

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

More organizations than ever are outsourcing business-critical IT processes like hosting, security, and application management to managed services providers.