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The Year 2020 at Isos: Navigating the Highs, Lows, and Space: The Final Frontier

Atlassian, Culture, Atlassian Summit, Remote Work

When trying to conjure up a word to describe the year 2020 for Isos, the only one I seem to be able to come up with is discordant. We've experienced some incredible highs, which have been slightly marred by some[...]

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App Spotlight of the Month: VisualScript for Jira

Atlassian, Apps

Each month, we feature an Atlassian Marketplace app that we think is extremely useful and just...well...cool. This month is no exception. We'd like to introduce you to VisualScript for Jira, a fantastic app made by[...]

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Isos Technology’s 15th Anniversary: 15 Questions to Celebrate 15 Years of Serving the IT Industry

Technology, Atlassian, Atlassian Tools, Culture

The month of June marks Isos Technology’s 15th anniversary, and we couldn’t be prouder of where we came from, more grateful for where we are, or more excited about the future.

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Should Jira Software & Jira Service Desk Live in the Same Environment?

Atlassian, Jira, Jira Service Desk

A question often posed to Isos Technology is, "Should my Jira Software and Jira Service Desk (JSD) applications live in the same environment? Or should they be kept separate?" When originally created, JSD was an app[...]

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What Happens to Jira in a Disaster?

Atlassian, Jira, Disaster Recovery

Do you know where your Jira is hosted? Does it live on that computer under your IT guy's desk? Is it in your company's data center? Is it hosted in a public cloud like Amazon Web Services (AWS)?

It's something many[...]

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3 Real-World Examples of Successful Jira Service Desk Implementations

Atlassian, Atlassian Tools, Jira Service Desk

Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers,[...]

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Archive Projects in Jira Cloud in 4 Easy Steps

Atlassian, Jira, Atlassian Cloud

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

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We Can't HALP Falling in Love with Atlassian's Newest Tool

Atlassian, Atlassian Tools, Apps, ITSM

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

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3 ITSM Trends We're Seeing

Atlassian, Jira Service Desk, ITSM

IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

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Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian, Jira Service Desk, ITSM

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

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