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3 Real-World Examples of Successful Jira Service Desk Implementations

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers,[...]

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How Trello Can Help Manage the Accounting Close

Atlassian, Atlassian Tools, Project Management, Trello

The accounting close can be an intense time for an accounting team. Daily operations need to continue while the team completes specialized tasks, frequently resulting in long work hours. Organization and[...]

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We Can't HALP Falling in Love with Atlassian's Newest Tool

Atlassian, Atlassian Tools, Apps, ITSM

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

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From Chaos to Utopia - The Plan

Confluence, Atlassian, Atlassian Tools, Jira

If you recall when we started this journey, I mentioned we combined several Atlassian products. One of them was Confluence.

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Everything I Learned about Moving to Atlassian Cloud I Learned from Marie Kondo

Atlassian, Atlassian Tools, Jira, Atlassian Cloud

Introduction

If you're reading this blog post, you are most likely using the Data Center versions of one or more Atlassian tools. Many of you are probably happy right now working on your own servers...but beware,[...]

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Top 3 Atlassian Tools for Remote Teams

Confluence, Atlassian Tools, Culture, Trello, Jira Service Desk, ITSM

Here at Isos, we've gotten exceptionally good at working remotely. Long before it was a necessity, we honed our technology, processes, and culture to create a productive workforce. This was due, in some part, to our[...]

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The Importance of Customer Satisfaction (CSAT) in ITSM

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

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Enterprise Service Management is for Cool Kids

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

ITSM has been a hot topic for a few years. Here at Isos, we have spent a considerable amount of time thinking about, implementing, and writing about ITSM. Suffice it to say, we are excited about ITSM as we live and[...]

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How Atlassian Tools and Apps Can Amplify Your Work from Home Experience

Atlassian Tools, Jira, Bitbucket, Slack, Remote Work

With the world on lockdown, there's no question that many of us are working from home. But, I challenge you to take a look at your current work-from-home workflow. How has your company handled the transition? When I[...]

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Prediction: Remote Technical Teams are Here to Stay

Development Process, Software Development, Atlassian Tools, Culture, Remote Work

Top Tips for Technical Teams to Collaborate Remotely and Maximize Productivity 

With 13 offices across the country (not to mention a handful of remote employees...), a large part of the Isos Technology workforce is[...]

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