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Implementing and Optimizing Jira Service Management for a Health Engagement Company

Case Studies, Atlassian, Atlassian Tools, Jira Service Management

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

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Advanced Roadmaps Part 2: Building Smarter Plans

Cloud, Atlassian, Atlassian Tools, Jira, Agile, Atlassian Cloud, Project Management

In today's installment of the Advanced Roadmaps blog series, we'll be discussing Advanced Roadmaps in Jira Software Cloud Premium. According to Atlassian: "For Advanced Roadmaps, we've taken our product previously[...]

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Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Atlassian, Atlassian Tools, Jira Service Desk, Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

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5 Reasons Organizations are Migrating to Atlassian Cloud

Confluence, Cloud, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

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Atlassian Companion Makes it Easy to Edit Files in Confluence

Confluence, Atlassian Tools

Many of my clients use Confluence as a file-sharing tool, which is really easy when you use the File List blueprint.

Did you know that Confluence will keep track of each version of your file? All you have to do is[...]

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7 Best Practices for Consolidating Jira Instances - Part 1

Cloud, Atlassian, Atlassian Tools, Atlassian Cloud

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

In our latest series, Isaac Sacolick (Isos Technology's favorite guest author and webinar moderator) does a deep dive into how and why you should merge[...]

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How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

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Opsgenie Integrations are an Incident Manager's Best Friend

Atlassian Tools, Opsgenie

Overview

Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]

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3 Key Drivers for the Adoption of Jira Service Management by Business Teams

Atlassian Tools, ITSM, Jira Service Management

Guest Contributor: Damian Rosochacki

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful[...]

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Don't Key That in Again! Simplify Recurring Projects with Issue Templates for Jira

Atlassian, Atlassian Tools, Jira, Apps

We all have lists of critical tasks that need to be performed regularlythe kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

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