A leader in space innovation enhances administrative support and implements best practices

Navigating the complexities of space requires innovation in spacecraft and managing many software tools that keep the mission on track. A leader in aerospace and space technologies found itself facing challenges with the intricacies of its Atlassian Data Center stack. With a user base spread across engineering to business teams, the challenge was not just about managing software but also enhancing productivity and strategic focus. That's where Isos Technology stepped in, turning a challenge into an opportunity for growth.

The Challenge

The large and complex Atlassian Data Center stack included Jira Software, Confluence, Bitbucket, Crucible, and OpsGenie. While more than 3,000 users were primarily engineers, business teams like human resources and facilities also relied on it. The company had the day-to-day responsibilities of managing the platform, responding to user requests such as creating new projects, customizing and creating new workflows, and fixing issues that were demanding in terms of both time and effort.

The Solution 

Isos Technology’s Managed Services team stepped in to manage the day-to-day administration of the Atlassian tools. As Isos worked with the company’s large user base, the Isos team used their considerable experience to find new ways of resolving requests in line with best practices. Isos informed users about the reasons behind their decisions to promote better management of the Atlassian stack and provided training and documentation that enabled them to work more independently.

The Results 

The company now benefits from more streamlined operations and an established robust IT framework that enhances both efficiency and focus on strategic initiatives.

Results Included: 

• Adherence to Atlassian best practices
• An upskilled, more proficient user base
• Reduced issue volume 
• Enhanced infrastructure 
• More time to focus on strategic initiatives
• And more!