A question often posed to Isos Technology is, "Should my Jira Software and Jira Service Desk (JSD) applications live in the same environment? Or should they be kept separate?" When originally created, JSD was an app[...]

Do you know where your Jira is hosted? Does it live on that computer under your IT guy's desk? Is it in your company's data center? Is it hosted in a public cloud like Amazon Web Services (AWS)?

It's something many[...]

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

If you recall when we started this journey, I mentioned we combined several Atlassian products. One of them was Confluence.

With the world on lockdown, there's no question that many of us are working from home. But, I challenge you to take a look at your current Work-From-Home workflow. How has your company handled the transition? When I[...]

Very soon, Atlassian will offer Cloud plans designed for Enterprise, bringing with them some great reasons to make the switch to Cloud and place more focus on your business. On top of that, there are some great[...]

When considering a migration to Jira in the Atlassian Cloud, one of the recurring client concerns I encounter is data loss. This concern doesn’t center around core Jira issue data. Most of my clients understand that[...]

Welcome to the first installment of the Co-Existence Blog Series.  The focus of this series is to provide you with ideas on how to create a harmonious software ecosystem where Atlassian products, and those with the[...]

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request.  Agents want the Employee Name appended to the end of the Summary[...]