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Should Jira Software & Jira Service Desk Live in the Same Environment?

Atlassian, Jira, Jira Service Desk

A question often posed to Isos Technology is, "Should my Jira Software and Jira Service Desk (JSD) applications live in the same environment? Or should they be kept separate?" When originally created, JSD was an app[...]

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What Happens to Jira in a Disaster?

Atlassian, Jira, Disaster Recovery

Do you know where your Jira is hosted? Does it live on that computer under your IT guy's desk? Is it in your company's data center? Is it hosted in a public cloud like Amazon Web Services (AWS)?

It's something many[...]

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Archive Projects in Jira Cloud in 4 Easy Steps

Atlassian, Jira, Atlassian Cloud

I'm writing this blog during one of the most memorable times, the COVID-19 pandemic. It's been two months since we started practicing social distancing, and we've officially entered the hottest time in Phoenix.[...]

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From Chaos to Utopia - The Plan

Confluence, Atlassian, Atlassian Tools, Jira

If you recall when we started this journey, I mentioned we combined several Atlassian products. One of them was Confluence.

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How Atlassian Tools and Apps Can Amplify Your Work from Home Experience

Atlassian Tools, Jira, Bitbucket, Slack

With the world on lockdown, there's no question that many of us are working from home. But, I challenge you to take a look at your current Work-From-Home workflow. How has your company handled the transition? When I[...]

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5 Questions to Ask When Getting Ready for Atlassian Cloud

Confluence, Jira, Atlassian Cloud

Very soon, Atlassian will offer Cloud plans designed for Enterprise, bringing with them some great reasons to make the switch to Cloud and place more focus on your business. On top of that, there are some great[...]

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To Script or Not to Script

Atlassian, Jira

 
I’ve always been a firm believer that anything is possible. This mostly holds true in the script world of Atlassian. However, just because something can be built doesn’t mean it should be. We could go really[...]
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Easing App Data Migration to Atlassian Cloud

Jira, Software Solutions, Atlassian Cloud

When considering a migration to Jira in the Atlassian Cloud, one of the recurring client concerns I encounter is data loss. This concern doesn’t center around core Jira issue data. Most of my clients understand that[...]

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3 Tips for Co-Existence Between Jira and ServiceNow

Atlassian, Jira

Welcome to the first installment of the Co-Existence Blog Series.  The focus of this series is to provide you with ideas on how to create a harmonious software ecosystem where Atlassian products, and those with the[...]

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JSD Cloud ProTip: Append Custom Field Value to Summary

Cloud, Atlassian, Jira, Jira Service Desk

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request.  Agents want the Employee Name appended to the end of the Summary[...]

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