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isos-insights

Don't Key That in Again! Simplify Recurring Projects with Issue Templates for Jira

Atlassian, Atlassian Tools, Jira, Apps

We all have lists of critical tasks that need to be performed regularlythe kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

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10 Reasons Why Power Scripts™ Has an Edge Over ScriptRunner

Atlassian, Jira, Software Solutions

Both Power Scripts™ and ScriptRunner do a great job extending the functionality of Jira Server and Data Center, and both offer many overlapping features. The pros I call out in the list below are a good—but not[...]

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Looking Ahead: More Jira Service Management Features Coming Soon!

News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management

Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.

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Why Jira Service Management is the Smart Solution for Today's ITSM

News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]

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The Many Uses of Power Scripts for Jira

Atlassian, Jira

Every team has a long list things they'd like to automate to make their Jira processes run more seamlessly, and Power Scripts, an Atlassian plugin developed by CPrime, can assist with that! Power Scripts uses Simple[...]

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What IT Managers Need to Know About Jira Service Management

News, Cloud, Atlassian Tools, Jira, User Experience, Opsgenie, Jira Service Desk, Apps, ITSM, Jira Service Management

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.

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Why You Should Invest in Training Your Atlassian Teams

Atlassian Tools, Jira, Training

Why train your teams? I mean, it sounds like such a simple question when you just ask it like that, but we get this question all the time. Usually in the best way, but it’s a good question.

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Now Available: 4 New Atlassian Tools Training Courses

Atlassian Tools, Jira, Training, Jira Service Desk, Jira Service Management

Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]

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A Super Quick Way to Create Multiple Issues Using the JMWE Plugin

Atlassian, Jira

Guest Contributor: Damian Rosochacki

If you’re a Jira admin or a power user, at some point you’ve come across the following question, or a variant of it: "How can I create a template of issues?" Depending on the[...]

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More Jira Gore—Fun with Mandatory Fields

Atlassian, Jira

And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

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