We all have lists of critical tasks that need to be performed regularly—the kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]Read More
Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.Read More
On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]Read More
Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.Read More
Why train your teams? I mean, it sounds like such a simple question when you just ask it like that, but we get this question all the time. Usually in the best way, but it’s a good question.
Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]Read More
Guest Contributor: Damian Rosochacki
If you’re a Jira admin or a power user, at some point you’ve come across the following question, or a variant of it: "How can I create a template of issues?" Depending on the[...]Read More