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isos-insights

Simplify Incident Management with These 5 Atlassian Tools

Confluence, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Incident Management, Statuspage, Jira Service Management

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

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COVID-19 Has Accelerated the Pace of Digital Transformation—Atlassian Tools Can Help!

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk, Jira Service Management

Guest Contributor: Mary Ramirez

I recently asked a client, "what is the work style within your company, now that you're all working from home?" The response was like opening a can of worms. I could hear the[...]

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What the Heck is a Trusted User? ...and Other User-y Things You'll Only Find on Jira Cloud

Jira, Atlassian Cloud

If you've ever added users to Jira Server or Data Center and somehow--whether due to a migration, a new team, or a new job--you find yourself needing to add/administer users in an Atlassian Cloud instance, there will[...]

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Bam! How to Pull Assets from One Jira Project into Another One

Atlassian, Jira

I have to say that we have some incredibly talented solution engineers on the Isos Technology team. Their ability to think far outside the box and make the unimaginable a reality is something I see on almost a daily[...]

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The Top 3 Atlassian Tools That Connect Remote Teams

Confluence, Atlassian, Atlassian Tools, Jira, Jira Service Desk, Remote Work

Since the emergence of COVID-19 in 2020, business leaders have been forced to evaluate the way they conduct business both internally and with their customers. Businesses that were reluctant to, or incapable of,[...]

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Be Collaborative, Be Connected, Be a Remote Team

Confluence, Atlassian, Atlassian Tools, Jira, Bitbucket, Remote Work

 

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

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5 Awesome Things I Bet You Didn't Know about Quick Search in Jira Cloud

Cloud, Atlassian Tools, Jira

Truth be told, I'm not much of a betting gal. Vegas, horse races, March madness—yeah, not my thing. Even if I were a betting gal, it's not likely that I'd bet on some obscure tidbits about this trusty ol' bucket of[...]

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4 Atlassian Tools for a Better Back Office

Confluence, Atlassian, Atlassian Tools, Jira, Trello, Jira Service Desk

In the accounting and human resources offices here at Isos Technology, we use Confluence, Jira, Jira Service Desk, and Trello every day. In this post, I'll explain how our back office teams use these tools and how[...]

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Collecting Better CSAT Data Is Easy with Automation for Jira

Atlassian, Jira, Jira Service Desk, ITSM

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

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The Difference Between Atlassian Cloud & Server Apps: the BigPicture for Jira Example

Atlassian, Jira, Atlassian Cloud, Apps

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

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